I bought a pallet of 10 panels, the 440w mono ones recommended on here, 1 panel arrived broken.
There was no damage visible from the outside, after I got to the last one I found it was cracked glass and the panel bent, by what appears to be the straps used to tie it to the pallet.
I sent pics right away, they are trying to put the damage on the shipper when I even told them up front it doesn't look like the shipping company did this. It looks to me like signature solar did this by strapping them down standing on their sides, bending one panel with the straps.
They were just 10 panels shipped on their side strapped to a pallet, not crated, not protected with plywood on each side or anything. Seems like insufficient packing to me, and the flimsy glass and aluminum frame couldn't handle the torque from the straps.
Is this typical they just try to pass the buck? They haven't denied my claim yet, but I'm assuming they will.
Are they all as bad as signature solar? I will need more panels and don't feel like using signature again.
There was no damage visible from the outside, after I got to the last one I found it was cracked glass and the panel bent, by what appears to be the straps used to tie it to the pallet.
I sent pics right away, they are trying to put the damage on the shipper when I even told them up front it doesn't look like the shipping company did this. It looks to me like signature solar did this by strapping them down standing on their sides, bending one panel with the straps.
They were just 10 panels shipped on their side strapped to a pallet, not crated, not protected with plywood on each side or anything. Seems like insufficient packing to me, and the flimsy glass and aluminum frame couldn't handle the torque from the straps.
Is this typical they just try to pass the buck? They haven't denied my claim yet, but I'm assuming they will.
Are they all as bad as signature solar? I will need more panels and don't feel like using signature again.
Last edited: