I have to chip in with some stats here because otherwise this is really taken out of context.
1) We see the most discussions on the forum because we are one of (if not the largest) and only wholesale solar company who's entire business is directed towards the DIY community and keeping our prices as low as humanly possible to help everyone get into solar, regardless of their budget.
2) Signature Solar is probably the only company, other than Dexter from Current Connected, who actually even makes an appearance on the forums. People know this, people see us on here, and there are likely multiple threads that only began because people know they will be heard. It's not all bad either. I get TONS of PMs from people thanking me for fixing issues or just being here in the first place.
3) We have hundreds of shipments that go out every day and arrive undamaged, with happy customers. We have dozens of tickets opened up where we make a repair or replacement (according to our terms of service) with NO issues because people read and understood the terms and 100% knew what was going to happen and what the outcome would be. It is completely unfair for every person on here to villainize Signature Solar for simply following the terms of service that both parties agreed to. Imagine if Signature Solar attempted to change the conditions of the purchase after the fact - and wanted to charge more to keep the warranty for the battery in place or something? I think everyone would be (rightfully so) on the side of the consumer if that was the case.
Or, imagine it was a private sale between 2 individuals with a written and signed contract identical to the one we have, and it was posted. People would VERY QUICKLY point out the contract, and move on. I'm simply saying that Signature Solar simply followed the agreed upon terms, then additionally refunded the 'pro-rated' shipping cost (which actually was not accurate - the shipping costs for 21 panels is identical as 22) but are still labeled the bad guys.
Most of the people who are still upset about this (other than the original poster) simply didn't read my previous posts explaining everything, or are doing some serious mental gymnastics to support their argument.
And to everyone who has PM'd me after this thread thanking me for my professional responses and thanking me for being here and explaining things - I really appreciate it. Sometimes on threads like these it seems like everyone wants a shot at me, but you guys make it worth sticking around!