Is this with the Android app? Try clearing the App cache and Force Close the app. Rebooting the device never hurts either to help clear old settings. Blanket advice isn't easy as it is unknown how your device and apps are set up. The app will not connect without Bluetooth and Location being active and you must be close enough for a good Bluetooth connection. The app for me, does not seem to need camera access. I have denied this and the other permission request of storage and have had no problems, even with the latest Android app update. Also, there are other threads in these forums about JKBMS and passwords that could be worth a search, as there is advice on a DIY password reset and a forum member affiliated with JKBMS that provides time limited password codes for resets.