SolarPowerSimon
VP of Sol Ark Marketing
Good day everyone, my name is Simon McLean and I work as VP of Marketing at Sol-Ark. I have the following response to the reports which came up over the week-end.
Sol-Ark has learned of the situation caused by the unauthorized sales of Deye-branded inverters within Puerto Rico and the USA. Though Sol-Ark has no control over Deye’s actions, we recognize that the messaging conveyed through the Deye-branded inverter’s screen suggests Sol-Ark can provide warranty or service for these cases, which we cannot. Though we are not responsible for Deye-branded inverters or any inverters that are not branded and sold by Sol-Ark or through an authorized Sol-Ark distributor or reseller, Sol-Ark has determined to offer a possible solution to those consumer households that have purchased Deye-branded inverters.
Sol-Ark’s mission, as a veteran-owned company created 12 years ago, is to enable the most reliable, innovative, and affordable energy storage solutions to power families and businesses. Because of this mission and the direct effect that Deye’s actions may have on individual families, for the period from November 15, 2024 through December 31, 2024, Sol-Ark will permit each consumer household that has installed a Deye-branded inverter and has had that inverter’s functions disabled by Deye, to purchase a new Sol-Ark inverter of equivalent performance at a substantially discounted price. If you purchase a Sol-Ark inverter under this limited program, Sol-Ark will pay to have the Sol-Ark unit shipped to your address in Puerto Rico. Sol-Ark will not make this offer available to any person after December 31, 2024. The offer is limited to consumer households and is not being made available to commercial entities or for installation at commercial facilities (only residential locations). Sol-Ark will not be responsible, and will not pay, for any costs related to installation of the Sol-Ark inverter, removal of any Deye inverter or for any damage that may have been caused by the Deye inverter or Deye’s actions.
To take advantage of this offer, the homeowner should take a photo of the serial number and model number of their Deye inverter and then contact Adriana Navarro of Sol-Ark at +1 (214) 919-1632 to initiate the process during normal business hours between 8 AM and 5 PM Eastern Standard Time Monday through Friday. Sol-Ark will retain the full right and discretion to make final determinations regarding the availability of this program and the terms under which it operates.
Sol-Ark has learned of the situation caused by the unauthorized sales of Deye-branded inverters within Puerto Rico and the USA. Though Sol-Ark has no control over Deye’s actions, we recognize that the messaging conveyed through the Deye-branded inverter’s screen suggests Sol-Ark can provide warranty or service for these cases, which we cannot. Though we are not responsible for Deye-branded inverters or any inverters that are not branded and sold by Sol-Ark or through an authorized Sol-Ark distributor or reseller, Sol-Ark has determined to offer a possible solution to those consumer households that have purchased Deye-branded inverters.
Sol-Ark’s mission, as a veteran-owned company created 12 years ago, is to enable the most reliable, innovative, and affordable energy storage solutions to power families and businesses. Because of this mission and the direct effect that Deye’s actions may have on individual families, for the period from November 15, 2024 through December 31, 2024, Sol-Ark will permit each consumer household that has installed a Deye-branded inverter and has had that inverter’s functions disabled by Deye, to purchase a new Sol-Ark inverter of equivalent performance at a substantially discounted price. If you purchase a Sol-Ark inverter under this limited program, Sol-Ark will pay to have the Sol-Ark unit shipped to your address in Puerto Rico. Sol-Ark will not make this offer available to any person after December 31, 2024. The offer is limited to consumer households and is not being made available to commercial entities or for installation at commercial facilities (only residential locations). Sol-Ark will not be responsible, and will not pay, for any costs related to installation of the Sol-Ark inverter, removal of any Deye inverter or for any damage that may have been caused by the Deye inverter or Deye’s actions.
To take advantage of this offer, the homeowner should take a photo of the serial number and model number of their Deye inverter and then contact Adriana Navarro of Sol-Ark at +1 (214) 919-1632 to initiate the process during normal business hours between 8 AM and 5 PM Eastern Standard Time Monday through Friday. Sol-Ark will retain the full right and discretion to make final determinations regarding the availability of this program and the terms under which it operates.