Daddy Tanuki
Emperor Of Solar
give them time....
Sol-Ark response to reports of Deye inverters shutting down
- Thread starter SolarPowerSimon
- Start date
TM48
Solar Wizard
Anyone who connects their inverter to the internet is taking this exact risk. No matter what brand. Does it matter if the source of the attack was by design of the manufacturer or merely a disgruntled employee?
marionw
Solar Wizard
Still does not mean that the firmware doe not have a "drop dead date" encoded in the firmware. Each time the inverter connects to the manufacturers website the "drop dead date" get extended
TM48
Solar Wizard
That makes no sense. That method would come to light on the devices which were never connected to the internet whereby poisoning the brand forever long before they intended to do it. Actually the most likely scenario is just incompetence on a firmware upgrade. Good reason to never be the first guinea pig.
Twice, since Sol-Ark migrated to US servers, one my inverters disconnected from the grid because somebody messed with my grid settings. Yesterday I found out that my inverter is connected to both the US and China servers.
I monitor 3 Sol-Ark 15K on this property. The one with the messed up grid settings was the only one that I have submitted SN# for tech support. Coincidence?
Update: At my request, tech support removed my systems from the Chinese server.
Last edited:
TM48
Solar Wizard
That's interesting. Maybe we should start a lottery and take bets on whether it was Deye or Sol Ark who committed the crime.
Yeah I would take that stuff offline if I were you, but, not because I think Deye will shut it down anytime soon.Twice, since Sol-Ark migrated to US servers, one my inverters disconnected from the grid because somebody messed with my grid settings. Yesterday I found out that my inverter is connected to both the US and China servers.
I monitor 3 Sol-Ark 15K on this property. The one with the messed up grid settings was the only one that I have submitted SN# for tech support. Coincidence?
With all the news of everything happening what's to prevent the any of these companies to insert a "Planned Croak Time" in the firmware of these units seriously.
<conspiracy> built in randomized timer to self-nuke some part of itself outside of the warranty period, to drive new sales </conspiracy>
TM48
Solar Wizard
Let's face it. Any firmware driven device can be time bombed. Would they do it? Your guess is as good as mine.
I know I'm at risk, but 2 of these systems are not in my home. One is an out building and the other is my neighbors. My neighbor is 100% set it and forget it. I'm sure he's never looked at the screen on the Sol-Ark. Solar Assistant is Bluetooth, right? Bluetooth is out of range for those 2 systems, maybe even mine.
Brucey
Velcro Man
Solar Assistant is hardwire to a pi I believe.
TM48
Solar Wizard
Or Wifi depending on the brand. No blue tooth.
Suijkerbuijk
I cannot be held responsible for this information.
I was looking for a other inverter .
Than again i stay by blue.
Special after i beult in a 48volt battery for the electrical boat engine .
I like to use that same battery pack for a inverter aio.
For load for the kitchen part .
Special that the hybrid engine the electrical motor is a battery charger to .
So the same engine i can move the boat or charge the battery pack if i switch back to the fuel engine.
Well the future gone tell.
First the new solarpanels systeem on the back .
Cost a lot for now.
Here is my take on what happened (note that this is speculation, but that is all I have seen on this thread anyway):
- SolArk fussed at Deye for selling their brand to the US market, in violation of their contract. Evidence of this is the Deye advertisement posted a few pages ago that clearly says US and split phase.
- Deye didn't stop doing it. Chinese companies seem to have a history of this sort of thing, IMHO.
- SolArk threatened Deye with further action.
- Deye decided to stick it to SolArk and brick the units Deye sold that violated the agreement.
- Deye told their customers to call SolArk for satisfaction. After all, the agreement says that SolArk is the official US distributor/retailer.
- SolArk may well have been surprised by Deye's action.
- SolArk offered new inverters to affected Deye customers.
It seems to me that a reasonable solution is for SolArk to simply charge a fee for the code and continue to press Deye for satisfaction. SolArc could tell the customers that since they do not have the SolArc firmware they cannot connect to the SolArc servers. I suppose that it is possible that SolArc has no ability to create the code, which would put this back on Deye.
All the hate toward SolArc seems unreasonable since Deye clearly violated the contract and the bricking most likely came from Deye servers. The fact that they said to contact SolArc doesn't mean that SolArc did anything wrong or even knew about it.
- SolArk fussed at Deye for selling their brand to the US market, in violation of their contract. Evidence of this is the Deye advertisement posted a few pages ago that clearly says US and split phase.
- Deye didn't stop doing it. Chinese companies seem to have a history of this sort of thing, IMHO.
- SolArk threatened Deye with further action.
- Deye decided to stick it to SolArk and brick the units Deye sold that violated the agreement.
- Deye told their customers to call SolArk for satisfaction. After all, the agreement says that SolArk is the official US distributor/retailer.
- SolArk may well have been surprised by Deye's action.
- SolArk offered new inverters to affected Deye customers.
It seems to me that a reasonable solution is for SolArk to simply charge a fee for the code and continue to press Deye for satisfaction. SolArc could tell the customers that since they do not have the SolArc firmware they cannot connect to the SolArc servers. I suppose that it is possible that SolArc has no ability to create the code, which would put this back on Deye.
All the hate toward SolArc seems unreasonable since Deye clearly violated the contract and the bricking most likely came from Deye servers. The fact that they said to contact SolArc doesn't mean that SolArc did anything wrong or even knew about it.
I’d then add one more thing
Deye may have been sloppy in implementing the lock out, and innocent bystanders not in Solark territory were bricked
Thinking that guy in Costa Rica with an eu 400v spec deye getting bricked.
Arschlöcher! Sein Deye wurde von Sol-Ark gemauer!
chicagoandy
Solar Enthusiast
I've seen a number of people comment about EG4 and Luxpower being a better option, and they made a statement.
I'll offer a different perspective.
Assuming that the Sol-Ark and Deye relationship is strained right now, which is entirely a guess at this point.
There was a time, not too long ago, where Sol-Ark and Deye were very close. EG4 and Luxpower seem to be very close. But just like Sol-Arks relationship with Deye has changed, EG4's relationship wtih Luxpower can change too.
Any company selling a rebranded product from another company depends completely on the whims of that other company.
Any consumer buying a rebranded product expecting a superior experience should understand there really isn't a whole lot of wiggle-room here.
While I'll certainly never buy a Sol-Ark again, I'm pretty leery of EG4 too. There's zero reason to think the exact same thing can't happen there too.
America needs a real American built AIO. Screw all these Chinese importers. I hope EG4 and SolArk are working to build their own actual product.
I'll offer a different perspective.
Assuming that the Sol-Ark and Deye relationship is strained right now, which is entirely a guess at this point.
There was a time, not too long ago, where Sol-Ark and Deye were very close. EG4 and Luxpower seem to be very close. But just like Sol-Arks relationship with Deye has changed, EG4's relationship wtih Luxpower can change too.
Any company selling a rebranded product from another company depends completely on the whims of that other company.
Any consumer buying a rebranded product expecting a superior experience should understand there really isn't a whole lot of wiggle-room here.
While I'll certainly never buy a Sol-Ark again, I'm pretty leery of EG4 too. There's zero reason to think the exact same thing can't happen there too.
America needs a real American built AIO. Screw all these Chinese importers. I hope EG4 and SolArk are working to build their own actual product.
Well it seems to me that utilities across the nation are fighting tooth and nail in each state to eliminate residential solar. They are being forced to tolerate batteries, but would like those to only charge from the grid. With the recent election results, there is no reason for any decent sized USA based company to design and manufacture an inverter of quality in the USA. Why would you spend resources just to support a DIY or small professional installer community and do battle against big power? The most recent election results support the utilities.
teal95
Solar Wizard
The difference is that EG4 doesn't have exclusivity on that model and it is sold with other branding in the US.
Sol-Ark has stated that they plan to manufacture in the US.
Solar Guppy
Red Cobra Guppy
Yes in June of 2021 , so where is the new USA manufacturing 3+ years later?
seneysolar
24V
I hope they do. Politics and trade agreements aside, i think Solark had a good product even though it was made by deye, and they had had it figured out. The owner might be an ass idk, but I do think solark has some talented employees that could make/design a good product if given the opportunity stateside.
cs1234
Solar Wizard
- Joined
- May 9, 2022
- Messages
- 3,537
It's the thought that counts. Sometimes I plan on doing something, and years later, it still isn't done.
Tulex
Solar Wizard
Yes, but they only just moved to their larger facility late last year or early this year. Growth takes time. Thankfully Sol-Ark didn't grow too fast like some other companies.....
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