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Sol-Ark response to reports of Deye inverters shutting down

marionw said:
Actually the OEM does. Dell for example purchases hard drives from several manufactures and then "brands" a portion the hard drive firmware so that the Dell server recognizes the hard drive as "Dell" (or not). This does not preclude the hard drive from working in a Dell server however it does allow Dell diagnostics to recognize "non Dell" hardware which can be used to refuse "Dell Warranty Service"
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The original manufacturer does that typically for HPE (and probably Dell). HPE does the exact same thing, and I talked directly the the HPE disk firmware guys to make a critical firmware adjustment on a drive timeout (that HPE indicated that they had disabled-because their "experts" thought was not important) and they admitted that they would have to ask the real maker to make that change for them. I would not expect Dell to be any different. If dell brands the disk (as opposed to having the manufacturer burn disks with HPE/Dell's specific firmware on it) it then there is a trivial tool to do that, and that tool only does trivial things like that.

I also know from talking to a large 25gbe board vendor that they have at least 4 versions of the exact same board that only differs on which OEM's firmware got burned onto the board. At most Dell could burn the firmware that the real manufacturer gave them, but has zero ability to change the firmware themselves.
 
After trying to violate federal consumer warranty laws (Magnuson Moss warranty act) by denying warranty claims on solark inverters for people using "unapproved" batteries, and now.. Forcing Deye to cripple inverters for users who have no contract or obligation to solark.. I suspect lawsuits will follow. Potentially class action since it affects a fair number of people/inverters.

I love how SolArk is trying to claim that they aren't responsible, and Deye has essentially gone rogue in their actions. When the reality is, Deye is a decently respected brand with a quality product. They'd have ZERO reason to shoot themselves in the foot this way, and muddy their own reputation unless SolArk was forcing their hand in some way.

Then, SolArk tries to play the "hero" by taking SignatureSolars approach, and offering discounts for people who are affected. The primary difference though, is SignatureSolar didn't CAUSE the issue that they were offering to help people out of. SolArk, caused the situation they are now trying to play "hero" for. As someone I know said.. that isn't being a hero. That is Ransom and/or extortion.

Those people who spent thousands of dollars on hardware with NO contract with SolArk, should be talking about lawsuits. Those who have bought SolArk, should understand fully and clearly the business model they have chosen and be looking to get the hell away from those inverters as soon as possible.. and those who were CONSIDERING buying SolArk hardware in the future.. Well, you've now seen their playbook played out a few times. I'd highly suggest deciding on other options.

I orginally strongly considered SolArk. I then sat in on some of their webinars where they were shittalking competitors. I changed my mind then and bought Schnieder hardware. Now, I'm glad I made that decision. if I did have SolArk hardware hanging on my wall, I'd be looking to replace it ASAP.. as I waited for their NEXT stunt to impact my inverters.
 
robby said:
I am not worried about my Sol-Ark Inverter shutting down, it's connected to their system right now.
We all saw the post with people bragging about how they had gotten a Grey Market Deye Inverter for half the price.
You take your chances when it comes to buying Grey Market products. Sometimes it works out and other times you get screwed.
Personal responsibility for one's actions is sadly no longer a thing. People gotta blame someone and since Deye is all the way in China and does not give a crap, people will blame Sol-Ark.
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It's not illegal. I'm sure the people who bought Deye are willing to accept personal responsibility. But the reality is, they had no contractual obligation, or imperitive to deal with SolArk. They paid money for a product that is NOT owned by or controlled by SolArk. They have no contracts with SolArk. Their hardware being crippled isn't a "personal responsibility for ones actions", it's a crime.
 
I don’t know what these things cost, I’m guessing a couple of thousand bucks. Lawsuits are just not a viable option. Or a class action? Just not in the cards given the size of the market. And even if it was, the recovery per customer would be abysmal.

Drop it like it’s hot.

I wonder if Will will do a video and recovery in these Deye units. I was under the impression that the DIY computer crowd could hack anything. Hopefully a solution gets leaked get it back online and unplug the dongle.
 
Bluedog225 said:
I wonder if Will will do a video and recovery in these Deye units. I was under the impression that the DIY computer crowd could hack anything. Hopefully a solution gets leaked get it back online and unplug the dongle.
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I will check @Quattrohead for that Testicle when this is all said and done. My Dog loves Treats!
It would make no sense for anyone to try and reverse engineer all of this. Just trying to find out where the code is and then dumping it and decompiling it, would take a ridiculous amount of time and effort. At the end of the day what do you get, an Inverter with rolled back firmware that can never be hooked up in the country that you are in.

An Easier solution is that some South American company is going to see if they can get them reactivated in a country like India and then just buy them up and ship them abroad. One way or the other Deye is going to feel a lot of pain from this action. One of their markets is going to get flooded with cheap used inverters and that will kill new Deye inverter sales in that Market.
This is a lot like what happened to SMA when that renting agency went out of business and thousand of used Sunny Island Inverter were showing up on the used market for cheap. It probably killed 50% of SMA Si sales for 6 months.
 
n2aws said:
I love how SolArk is trying to claim that they aren't responsible, and Deye has essentially gone rogue in their actions. When the reality is, Deye is a decently respected brand with a quality product. They'd have ZERO reason to shoot themselves in the foot this way, and muddy their own reputation unless SolArk was forcing their hand in some way.
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Deye has been caught removing a critical relay from their microinverters in Germany AFTER they were approved with the necessary relay. So I'm not sure how respected they are at least in some parts of the world.
 
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The entire revenue this new tactic will generate will not add up to the future business Sol-Ark just lost.

I understand their anger and spite, but they have to clear their heads and think about this unemotionally and clear headed. The damage is done, and now they are making it worse. Tell Deye to turn the inverters back on and to not sell any more to the USA, and move on.

Mike C.
 
SolarPowerSimon said:
Though Sol-Ark has no control over Deye’s actions,
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Wait, what?

If that is true, then they can sell their inverters here in the USA at will. So why did they turn them off?

Why did Deye turn their inverters off is it was not that Sol-Ark demanded it? Isn't that a case where Sol-Ark DID control Deye's actions?

Do you not have any legal agreements with Deye? If so, how can you state you have no control?

What the frack is going on here?

Mike C.
 
robby said:
I am not worried about my Sol-Ark Inverter shutting down, it's connected to their system right now.
We all saw the post with people bragging about how they had gotten a Grey Market Deye Inverter for half the price.
You take your chances when it comes to buying Grey Market products. Sometimes it works out and other times you get screwed.
Personal responsibility for one's actions is sadly no longer a thing. People gotta blame someone and since Deye is all the way in China and does not give a crap, people will blame Sol-Ark.
Click to expand...
Well at least you've moved on from the denial stage.
 
Honestly i see this as the same philosophy as the EG4 trade in. "Sorry your stuff doesn't work, please buy more stuff from us so we can get it to work".

I wonder, Do you have to trade in a Deye to get a discounted Solark? Or just the serial number?

The business model for EG4 and Solark are the same..... Import - rebrand - markup - provide USA based support. The end consumer still ends up with a marked up rebranded Chinese inverter.
 
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