Sol-Ark response to reports of Deye inverters shutting down

[D71]

You guys are all neglecting simple fact DEYE specific - made these DEYE units for USA Market. Even have USA model advertised. Gee Whiz.... they intended to sell them here despite Sol-Ark which is over priced... and suppose to be different software.

They as in DEYE again intended for them to be sold in USA type applications. So.... stop skimming over the obvious as it has already been mentioned.

Companies like EG4 and such could do the Same. SRNE has relabelled inverters for many different companies. I own a SRNE actual label and would not be happy if it were turned off in favor of the other labels from SRNE. It was made for the USA market and sold for that purpose.

These devices are simply using gps location service. Probably know where your device is located with 10-20 ft area.

Just imagine if we went to war with someone and the Chinese shut down most electronics that they have buiilt and sold us account they did not approve of that war. Duh. Ppl worry about EMP vs cheap charlie hidden inside - remote shut down.

TROJAN HORSE. STORIES LEGENDS FACT



Notice shut down hack built in. Duh. Why trusting China is was dumb. Imagine they shutdown everything connected. Oh well. They were - have been doing this for years.

America has an alternative make things here. But the corporation already snoop and want to control us now..

DEYE SHOULD BE PUT OUT OF BUSINESS AND BY PROXY PUT SOL-ARK OUT OF BUSINESS - WITH THEIR OVER PRICED CHINESE JUNK. Iphone eula.

 

[Suijkerbuijk]

You guys are all neglecting simple fact DEYE specific - made these DEYE units for USA Market. Even have USA model advertised. Gee Whiz.... they intended to sell them here despite Sol-Ark which is over priced... and suppose to be different software.

They as in DEYE again intended for them to be sold in USA type applications. So.... stop skimming over the obvious as it has already been mentioned.

Companies like EG4 and such could do the Same. SRNE has relabelled inverters for many different companies. I own a SRNE actual label and would not be happy if it were turned off in favor of the other labels from SRNE. It was made for the USA market and sold for that purpose.

These devices are simply using gps location service. Probably know where your device is located with 10-20 ft area.

Just imagine if we went to war with someone and the Chinese shut down most electronics that they have buiilt and sold us account they did not approve of that war. Duh. Ppl worry about EMP vs cheap charlie hidden inside - remote shut down.

TROJAN HORSE. STORIES LEGENDS FACT
View attachment 257015


Notice shut down hack built in. Duh. Why trusting China is was dumb. Imagine they shutdown everything connected. Oh well. They were - have been doing this for years.

America has an alternative make things here. But the corporation already snoop and want to control us now..

DEYE SHOULD BE PUT OUT OF BUSINESS AND BY PROXY PUT SOL-ARK OUT OF BUSINESS - WITH THEIR OVER PRICED CHINESE JUNK. Iphone eula.

Jip the Netherlands can shutdown microprocessor production line.
From.over the hole works if we like to
From thaiwan, china and even usa .
Not intel chip can make without it.

So its not only china .

ASML can remotely disable chip machines if China invades Taiwan: report

ASML can remotely disable its sophisticated chipmaking machines in the event that China invades Taiwan. The Veldhoven-based company assured Dutch officials about this option after United States government officials privately raised concerns about what would happen if China escalated its...

nltimes.nl

And no we not gone sell that company like usa want to. (Yes usa try )
It stay in the Netherlands.

 

[DPC]

I grudgingly have to admit D71 might be right about something.
The ability to remotely manipulate important equipment like this is a very serious problem.
Its not unique to China.

As I recall this happened during the gulf war.

U.S. AGENTS GAVE IRAQI AIR DEFENSES A COMPUTER VIRUS

Nothing surprises me.

 

[cs1234]

The LOCATION of the inverter alone doesn't indicate it was an illegal sale.

Not to dog on you specifically, but I wish people would stop saying "illegal" sale. There is nothing illegal at all about purchasing these Deye inverters from one market into another.

At most it's just purchasing an unsupported product that won't have warranty support. Any contracts between Deye and their distributors are purely between them.. even then, it's not "illegal" for Deye to violate a contract with their distributors, but a civil matter.

 

[cs1234]

This might also be incorrect, we don't know if it was Deye that turned them off or maybe a reseller of Deye. There is an overall backend that all these inverters are reporting back to but resellers can set up their own account under that system and have the inverters connect to that so it is not necessarily Deye corporate that have done this.

(speculation incoming) That may be the case, however, it was Deyes backend / firmware.. so they would still be culpable for providing the means for it to happen.

 

[TM48]

(speculation incoming) That may be the case, however, it was Deyes backend / firmware.. so they would still be culpable for providing the means for it to happen.

While I agree we have no concrete evidence yet anyone with a router that keeps logs could theoretically determine the source of the "update".

 

[Danke]

You guys are all neglecting simple fact

These devices are simply using gps location service. Probably know where your device is located with 10-20 ft area.

How do you know it was by GPS?

 

[Suijkerbuijk]

How do you know it was by GPS?

Its not.
It use the ip adres from the connection.
That can be yours or the provider one.

Or use the phone connection by the app
That use the gps from the phone.

 

[mciholas]

You guys are all neglecting simple fact DEYE specific - made these DEYE units for USA Market.

The US is not the only place with split phase power.

Even if Deye targeted the US market, that doesn't make their customers the infringing party. Why should the customers suffer?

And why is location of the inverter sufficient reason to deny the customer use of it?

Mike C.

 

[D71]

Report Deye and Sol-Ark to USA Govt if you got cut off. Contact a lawyer and explain your situation before you do. 1st Consultation is usually free... Both are responsible for your loss. If you are in any way inconvienced then sue both of them and the retail - whole sale company that sold it to you.

I almost bought a DEYE on Alibaba at about half price of a USA so called Sol-Ark. I read somewhere software is different for Sol-Ark In civil suit you sue everyone involved. You bought a product marketed for your area by design and software setup with DEYE doing the manufacturing and product packaging. Report them to our gov and contact a lawyer for personal damages. Might contact lawyer first.

Bureau of Consumer Protection

The FTC’s Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that

www.ftc.gov

This will probably take years to settle.

Lost Phone finder apps work fairly well. Vehicle apps car location work fairly well. My jk-bms use app to locate...eula read fine print.

The US is not the only place with split phase power.

Even if Deye targeted the US market, that doesn't make their customers the infringing party. Why should the customers suffer?

And why is location of the inverter sufficient reason to deny the customer use of it?

Mike C.

I never said Customer should get screwed. Did I?

 

[TM48]

The silence of Deye/Sol Ark is deafening. Sol Arks response was to offer to sell them a new inverter. That speaks volumes.

 

[jarred125]

Were any Solark devices locked in this? I have a 15K which has been solid (about a year and a half now) but it has been disconnected from the internet for awhile after Solark's own app had a bug which limited the inverter to 12kW output when you modified TOU settings.

I feel for anyone who has found themselves in the situation of their device being crippled suddenly and indeed is a good reason not to connect devices like this to the internet.

 

[SparkyJJO]

Were any Solark devices locked in this?

Not that I've seen.

 

[timselectric]

Were any Solark devices locked in this?

One person claimed that their Sol-Ark was locked. But it was a single post, and we haven't heard anything else from them.

 

[cs1234]

One person claimed that their Sol-Ark was locked. But it was a single post, and we haven't heard anything else from them.

Maybe they are too bummed out that they now have a $7,000 brick.

 

[cs1234]

While I agree we have no concrete evidence yet anyone with a router that keeps logs could theoretically determine the source of the "update".

We have to do a lot of assuming here, having no access to the code or Deye firmware distribution processes with their distributors / licensees. I think it's pretty safe to assume that Deye is the only one writing any firmware for these things.

If Deye is enabling it's distributors/resellers to remotely brick inverters using monitoring portals by giving them that capability, that is nearly as bad as doing it themselves.

If you are proposing that the distributors/resellers somehow wrote their own firmware, and pushed it through the remote features given to them by Deye.. I'll allow that it could happen, but it seems like that would be pretty low on the list of possibilities.

 

[SeaGal]

Were any Solark devices locked in this?

Not that I've seen.

This one... people seem to think is a SolArk..

M

Thread 'FAKE EVIDENCE AND PROFILE: Help with sol-ark 12k screen locked.'

Nov 17, 2024

Hello i have this solark equipment at home and yesterday the inverter had this screen and is no longer responding please help with this problem we live in puerto rico where the grid does not work well and my mom needs this for her CPAP machine, thanks

• MLopez47
• Replies: 19
• Forum: All-in-One Systems

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[timselectric]

The fact that Deye hasn't denied it, anywhere that we have found, says a lot.

 

[timselectric]

Maybe they are too bummed out that they now have a $7,000 brick.

They may have had to go to the neighbors house to recharge their phone.

 

[cs1234]

The silence of Deye/Sol Ark is deafening. Sol Arks response was to offer to sell them a new inverter. That speaks volumes.

I don't particularly like Sol-Ark.. obviously. That being said, if they really had nothing to do with it, offering a discount is the only concrete thing they could do immediately, other than offering free inverters.

I guess they could pressure Deye to make it right, and they certainly have more pull than we do, but they are under no obligation to do anything. According to them, there is nothing they can do directly, such as provide codes. They claim they had nothing to do with this whole fiasco.. at least not directly.

The fact that they didn't say they are pushing Deye to do the right thing, that speaks volumes.

 

[timselectric]

The fact that they didn't say they are pushing Deye to do the right thing, that speaks volumes.

They have been pressuring Deye for this for 3 years. They aren't going to ask them to stop now. They finally got what they wanted.

 

[Tulex]

The fact that they didn't say they are pushing Deye to do the right thing, that speaks volumes.

This isn't just a couple guys having beers together.
This is a contentious relationship that has had issues for quite some time that surely involves multiple layers of lawyers.
Like Sol-Ark or not, they are a company designed to make money. They are in bed with a company that they may not have vetted well enough.
Regardless, they are looking out for their bottom line. When you play chess, you make your best move hoping you know how your opponent will react. Doesn't always work. But you play to the end hoping to come out on top.
Again, it's a business. Anyone who thinks that most businesses don't and aren't doing the same thing is gullible.
What Deye did, if they are the ones who did it, is wrong in my opinion. But Sol-Ark shouldn't let what others may do cripple their pursuit of getting Deye to honor their contract. Until they can find a new bed partner, or decide to go solo, they have to manage this agreement the best they can for the business.

Pushing Deye to "do the right thing" would be counterproductive in pursuing their best business interest.

 

[TM48]

I don't particularly like Sol-Ark.. obviously. That being said, if they really had nothing to do with it, offering a discount is the only concrete thing they could do immediately, other than offering free inverters.

I guess they could pressure Deye to make it right, and they certainly have more pull than we do, but they are under no obligation to do anything. According to them, there is nothing they can do directly, such as provide codes. They claim they had nothing to do with this whole fiasco.. at least not directly.

The fact that they didn't say they are pushing Deye to do the right thing, that speaks volumes.

Well someone is lying out the wrong orifice

 

[Chispas]

I grudgingly have to admit D71 might be right about something.
The ability to remotely manipulate important equipment like this is a very serious problem.
Its not unique to China.

As I recall this happened during the gulf war.

U.S. AGENTS GAVE IRAQI AIR DEFENSES A COMPUTER VIRUS

Nothing surprises me.

NSA Reportedly Adds Backdoors To US-Made Routers

Secret "supply-chain interdiction" program intercepts networking equipment being shipped overseas and adds phone-home surveillance capabilities, says Guardian report.

www.darkreading.com

Pegasus spyware was found on the mobile phones of Spanish politicians & all of our governments have increased their spying efforts on us with the "War on terror" or was it the war on drugs, I forget? There is a lot of China paranoia but why would a Chinese government agency want to spy on people who install solar PV or any other consumer product? The concerns about industrial scale telecoms hardware are more valid.

 

[meetyg]

Wow, what a fiasco.
While I don't own neither a Deye or SolArk AIO, I was dreaming of getting a Deye Hybrid some day as a "quality" replacement for my system. After all this, not gonna happen!

I was also unaware of the missing relay scandal in the Deye microinverters. I happen to have one of those (rebadged), but it's not in use. Totally takes my trust from them.

I stick with the cheap Chinese stuff I buy, knowing that if they some day lockup on me, at least I didn't spend that much money...