Sol-Ark Tech Support not responding

[Oldphile]

It's been 3 weeks since tech support last responded to my issue. Correspondence has been email. Will I get a better response if I phone? Can I ask for my case to be escalated. My installer has also contacted tech support. I feel they are giving simple suggestions because they have no answer. In my case they told me to add a battery. I did and then reported even more glaring evidence that something is seriously wrong; to which they didn't respond.
@Carlos_Sol-Ark

 

[Nobodybusiness]

It's been 3 weeks since tech support last responded to my issue. Correspondence has been email. Will I get a better response if I phone? Can I ask for my case to be escalated. My installer has also contacted tech support. I feel they are giving simple suggestions because they have no answer. In my case they told me to add a battery. I did and then reported even more glaring evidence that something is seriously wrong; to which they didn't respond.
@Carlos_Sol-Ark

What is your issue ?

 

[Oldphile]

Click on issue

 

[Carlos_Sol-Ark]

Send me your email and your inverter SN in a private message and I can take a look.

 

[Oldphile]

Where is @Carlos_Sol-Ark ? I've submitted 3 more tech support requests to which I have gotten no response. I've managed to resolve 2 of them on my own with no help from Sol-Ark.