I just posted this response to "customer service" on another thread. You might find it interesting...
Bluetti Customer support??? It doesn't exist!! I sent Bluetti this email on Sunday 4/17/22...
"I recently purchased the AC300, 2 B300s and 3 of your 200w solar panels. I want to improve my system by adding a wind turbine. Your website mentions a Bluetti wind turbine and my AC300 booklet mentions one as well. However, I'm not able to locate a Bluetti wind turbine anywhere.
But that aside, there are many wind turbines on the market from 12v, 24v and 48v. Will any of these different voltages work with my AC300? Please specify what WILL work but also what WON'T work. I'm also assuming that I only need to plug the turbine into the Multifunctional DC Charging Cable. Is this correct? Thanks,"
I finally received a response on Wednesday that reads...
"Thank you for contacting us.
What we advertised means our units support be charged via the wind turbine but no means we have the wind turbine. And sorry to tell you the charging adapter of the wind turbine is still in development, so currently you can not charge our unit via the wind turbine.
Best regards,
Winnie"
So, Bluetti's website mentions wind turbine, my AC300 pamphlet mentions wind turbine but this email is telling me I can't charge my unit with wind??? Can anyone translate this third world jibberish??? "What we advertised means our units support be charged via the wind turbine but no means we have the wind turbine."
I'm also having difficulty getting my generator to recharge my system. I had no problems hooking up house/grid power to recharge my system when I first purchased it. But when I hook up my generator, I get nothing. Just this week, I've made over a dozen phone calls to the 1-702-463-4792 number. You're given three options...press 1 for customer support...press 2 for tech support...press 3 for logistics support....NOBODY ANSWERS THE PHONE...I left a message on the customer support line on Monday. My response from Bluetti???? NOTHING!!! Leaving a message at Tech support is not an option, there is something wrong with that line. Logistics line say's he's away.
Bottom line, Bluetti may have an excellent system, at this point, my jury is out. But if I weigh my decision on "customer support", I'm going to return this $7500.00 mistake.