Lt.Dan
Solar Wizard
Hey guys, I got a stack of 33 panels from SanTan that my Father picked up while he was in AZ and on his way to me in CA. It worked out perfect, until it wasn't.
I'm only here to document my situation, as I am trying to work things out with SanTan to get it all figured out, so heres the story.
I ordered a big stack of panels last year from them, flawless transaction, I got 3x extra ones, and 1x turned out to have a bad seal and got bad water intrusion. They let me know back then that when I got another order, they would give me a free panel as a replacement. Very cool. Well the time came last month to finally place another order. This time I needed 32 panels, so I told him give me 33, and then the 1 free replacement, for 34 total. No problem, I paid for the 33, then my Father went to go pick them up about a week later.
From my Father, he said they originally came out with a pallet and only a stack of 20, and he said there was supposed to be many more than that, but he didn't know for sure how many. After a total of waiting about 20-25 minutes in the blistering 100-105* heat, he came back with the rest stacked on top for a total of 33 panels (1 short), and all banded to a very poor quality pallet. They loaded it into the truck, my dad jumped back in the truck and took off trying to get back into the AC. Not checking exactly how many were supposed to be there (mistake on both our parts).
He gets to my house in CA, and I noticed the top stack (the ones they put on after the fact, had slid because they didnt have the edge protectors like the bottom ones had.
This caused the top stack to slide and push on the banding for the bottom stack, which bent the frame.
Not the end of the world, I'm pretty sure the panel will work just fine, but I still would like to have seen a better handling and packaging. I told them he would be showing up in a short bed F250 and it all had to be on one pallet and ready to go for him. They had a week to get this pallet together and ready.
Now I get to the parts that actually worry me a little. There looks to be some kind of condensation or something on every individual cell. Atleast 20 panels look like this. Not sure what it is??
Then I have 2 panels that look like they have some serious oxidation on the glass themselves. It doesn't wipe off and I have tried some dawn dish soap but it doesn't go away.
Does anybody have any experience with this? Should I be asking for replacements?
I emailed them back the day I received the panels, which was 2 weeks ago. I followed up with them 3 times in that time, and finally today I emailed them with a "Do I just need to file a claim with my credit card company? Im not asking the world here". Which got me a response within 30 minutes of course.
And to be honest I haven't asked the world, I've only asked for the 1 panel they shorted me, and then I told them the damage from stacking shouldn't be a problem, I rather just wanted it to be known in case other problems came up in the future. I also only asked what the spots on the cells and oxidation on the glass was. I didn't ask for an entire refund or anything?
I'm only here to document my situation, as I am trying to work things out with SanTan to get it all figured out, so heres the story.
I ordered a big stack of panels last year from them, flawless transaction, I got 3x extra ones, and 1x turned out to have a bad seal and got bad water intrusion. They let me know back then that when I got another order, they would give me a free panel as a replacement. Very cool. Well the time came last month to finally place another order. This time I needed 32 panels, so I told him give me 33, and then the 1 free replacement, for 34 total. No problem, I paid for the 33, then my Father went to go pick them up about a week later.
From my Father, he said they originally came out with a pallet and only a stack of 20, and he said there was supposed to be many more than that, but he didn't know for sure how many. After a total of waiting about 20-25 minutes in the blistering 100-105* heat, he came back with the rest stacked on top for a total of 33 panels (1 short), and all banded to a very poor quality pallet. They loaded it into the truck, my dad jumped back in the truck and took off trying to get back into the AC. Not checking exactly how many were supposed to be there (mistake on both our parts).
He gets to my house in CA, and I noticed the top stack (the ones they put on after the fact, had slid because they didnt have the edge protectors like the bottom ones had.
This caused the top stack to slide and push on the banding for the bottom stack, which bent the frame.
Not the end of the world, I'm pretty sure the panel will work just fine, but I still would like to have seen a better handling and packaging. I told them he would be showing up in a short bed F250 and it all had to be on one pallet and ready to go for him. They had a week to get this pallet together and ready.
Now I get to the parts that actually worry me a little. There looks to be some kind of condensation or something on every individual cell. Atleast 20 panels look like this. Not sure what it is??
Then I have 2 panels that look like they have some serious oxidation on the glass themselves. It doesn't wipe off and I have tried some dawn dish soap but it doesn't go away.
Does anybody have any experience with this? Should I be asking for replacements?
I emailed them back the day I received the panels, which was 2 weeks ago. I followed up with them 3 times in that time, and finally today I emailed them with a "Do I just need to file a claim with my credit card company? Im not asking the world here". Which got me a response within 30 minutes of course.
And to be honest I haven't asked the world, I've only asked for the 1 panel they shorted me, and then I told them the damage from stacking shouldn't be a problem, I rather just wanted it to be known in case other problems came up in the future. I also only asked what the spots on the cells and oxidation on the glass was. I didn't ask for an entire refund or anything?
