CaliSunHarvester
Solar Wizard
Another feedback on Solar Sovereign @Ashton Rakoske .
2 weeks ago, on 7/12/ I decided to buy a certain GroWatt inverter. Both Signature Solar and Solar Sovereign have it for $899. Signature Solar wants to charge for shipping, Solar Sovereign had free shipping and I found a $50 coupon online. Effective price $849.
Solar Sovereign says on their web site that you can call or email them Saturdays and Sundays. It was Friday after hours, so I called Saturday morning and emailed, no response. I think the real hours of operation (for customer contact) are Mo-Fri. No problem. Might want to correct this on your web site.
So, 7/13/ (Saturday) I ordered the item from Sovereign Solar.
7/15/ a CSR from them emailed me responding to my question from Saturday. I had basically wanted to know that they have it in stock.
Their web site says ships in 1-3 business days.
No tracking number on Thursday. I emailed them, they said that due to the weather in Houston all shipping is slow or on hold. Vendor is actually in Dallas, BTW. I have a friend in Houston who operates a shipping store and she said UPS, Fedex all operate normal. This seemed to be a BS excuse.
Monday, 7/22/ I received a UPS tracking number.
Wednesday 7/24/ UPS actually receives the box.
Thursday 7/25/ I received it.
Well packaged (original packaging from GroWatt). Unit works fine. Price is very good. I paid $849 all included, other vendors have the same unit for $1300 possibly plus shipping.
It was not 100% as advertised on their web site (open on weekends, shipping took a few extra days) but overall a good experience.
I would buy from them again.
UPDATE:
my review may be misleading. I had ordered a GroWatt inverter-charge controller (AIO). I had specified the model number and received a box with the specified model number. What I did NOT know is that this model number comes in 3 different versions v1, v2 and v3. When I learnt that (days after receiving the unit), I thought these were iterations. Like initially they produced v1, later v2 and now they only build v3. That may not be the case. More importantly, there are huge functional differences between them. I found out that I had received a V1. V2 would have been better. V3 would not have been good. The vendor should have asked me which of the 3 versions I wish to buy.
2 weeks ago, on 7/12/ I decided to buy a certain GroWatt inverter. Both Signature Solar and Solar Sovereign have it for $899. Signature Solar wants to charge for shipping, Solar Sovereign had free shipping and I found a $50 coupon online. Effective price $849.
Solar Sovereign says on their web site that you can call or email them Saturdays and Sundays. It was Friday after hours, so I called Saturday morning and emailed, no response. I think the real hours of operation (for customer contact) are Mo-Fri. No problem. Might want to correct this on your web site.
So, 7/13/ (Saturday) I ordered the item from Sovereign Solar.
7/15/ a CSR from them emailed me responding to my question from Saturday. I had basically wanted to know that they have it in stock.
Their web site says ships in 1-3 business days.
No tracking number on Thursday. I emailed them, they said that due to the weather in Houston all shipping is slow or on hold. Vendor is actually in Dallas, BTW. I have a friend in Houston who operates a shipping store and she said UPS, Fedex all operate normal. This seemed to be a BS excuse.
Monday, 7/22/ I received a UPS tracking number.
Wednesday 7/24/ UPS actually receives the box.
Thursday 7/25/ I received it.
Well packaged (original packaging from GroWatt). Unit works fine. Price is very good. I paid $849 all included, other vendors have the same unit for $1300 possibly plus shipping.
It was not 100% as advertised on their web site (open on weekends, shipping took a few extra days) but overall a good experience.
I would buy from them again.
UPDATE:
my review may be misleading. I had ordered a GroWatt inverter-charge controller (AIO). I had specified the model number and received a box with the specified model number. What I did NOT know is that this model number comes in 3 different versions v1, v2 and v3. When I learnt that (days after receiving the unit), I thought these were iterations. Like initially they produced v1, later v2 and now they only build v3. That may not be the case. More importantly, there are huge functional differences between them. I found out that I had received a V1. V2 would have been better. V3 would not have been good. The vendor should have asked me which of the 3 versions I wish to buy.
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