Just wanted to drop my review on my order with them.
(short version) Placed a order for some panels and a EG4 server rack battery June 27.
Panels were showing in stock, the battery Was a "pre order" showing iirc around the 17/18 of July.
Order showed up August 6th.
During the time waiting on order Id tried contacting them via the chat window and someone responded a day later on it. I replied to it but never got another response on chat.
I tried calling a couple of times and it held me long enough till a voice message came on saying " we are disconnecting your call but will give you a call back".
3 times did that over a week and never got a call back.
Finally got someone to answer around july 25. He was very nice and cordial and told me batteries were in and would be shipping soon.
I emailed on Aug1 asking for a update. I got a response back on August 7, (the day after receiving my order) from Nathan that things were hectic with their move to another warehouse in Dallas due to the hurricane.
Order had arrived on August 6th. XPO texted me cpl days prior with date to be delivered. Ended up having one damaged panel that could not be seen until unwrapped. No fault of Solar Sovereigns.
My take on them is. They are a small biz that is short staffed. You really need someone full time answering phone and replying to emails or chat window.
In todays world you can loose a sale in just a few minutes to someone else with almost instantaneous replies.
Their prices were fair and thats one thing that got me to order from them over other sellers.
If I needed something quickly Im not sure if I would choose them next time. If Im not in a hurry and can save $100, yeah id probably use them again.
On scale of 1-10 Id give them over all a 6 because of the lack of communication, and I wish they would have went ahead and shipped the in stock items , and then shipped the battery when they got it a month later.
(short version) Placed a order for some panels and a EG4 server rack battery June 27.
Panels were showing in stock, the battery Was a "pre order" showing iirc around the 17/18 of July.
Order showed up August 6th.
During the time waiting on order Id tried contacting them via the chat window and someone responded a day later on it. I replied to it but never got another response on chat.
I tried calling a couple of times and it held me long enough till a voice message came on saying " we are disconnecting your call but will give you a call back".
3 times did that over a week and never got a call back.
Finally got someone to answer around july 25. He was very nice and cordial and told me batteries were in and would be shipping soon.
I emailed on Aug1 asking for a update. I got a response back on August 7, (the day after receiving my order) from Nathan that things were hectic with their move to another warehouse in Dallas due to the hurricane.
Order had arrived on August 6th. XPO texted me cpl days prior with date to be delivered. Ended up having one damaged panel that could not be seen until unwrapped. No fault of Solar Sovereigns.
My take on them is. They are a small biz that is short staffed. You really need someone full time answering phone and replying to emails or chat window.
In todays world you can loose a sale in just a few minutes to someone else with almost instantaneous replies.
Their prices were fair and thats one thing that got me to order from them over other sellers.
If I needed something quickly Im not sure if I would choose them next time. If Im not in a hurry and can save $100, yeah id probably use them again.
On scale of 1-10 Id give them over all a 6 because of the lack of communication, and I wish they would have went ahead and shipped the in stock items , and then shipped the battery when they got it a month later.
