Solark 2025 product releases

[MCsolar2025]

I’m a past Solark employee and would like to share some upcoming products and issues you maybe seeing with Solark products.


In Q2 Solark will be releasing their micro inverters, 1000w 2ch.

Q3 they will be releasing the 18K inverter and a 10K inverter which is a 12K with some components removed to cut cost.

Solark is also releasing their own 48v lithium battery late this year.

A new revision of the 15K inverter that it will have a small blue pcb and wiring near the knockouts. The Con board where the PV, Ethernet ports are will also have additional transistors just above the mppts.

Many of you might have been waiting for Solark’s optimizers but because of legal reasons it’s been put on the back burner.

Solark recently has had many layoffs, morale is pretty low and I’ve been told tech support knowledge has gone down the drain. Most support techs are complaining of a manager named Mirza. He’s forcing employees to chase call numbers rather than providing quality assistance.

I’m sure most of you already know this, but most Solark products are manufactured by Deye. The Mysolark app and website is just an old version of PV pro which some cosmetic changes to make it appear unique.

Beware of Solark firmwares, they tend to resolve one issue but create another.

 

[EnergizerNate]

Can you provide some proof you used to work for Solark?

 

[jharrell]

Good to be skeptical about the source but seems to line up pretty well with other accounts. End user support quality going down, lack of new residential product announcements, optimizers no where to be found.

Definitely concerning about support, I am going to be installing a Sol-Ark 15k soon partially due to local installer recommendations and support, but want to be able to contact the company directly and get good response if needed.

I hope they realize companies like EG4 will eat their lunch if they don't get their act together unless they just want to focus on commercial and let residential and DIY go.

 

[1201]

I don't believe solark will exist in 5 years

 

[MCsolar2025]

Can you provide some proof you used to work for Solark?

What would you like to see?

 

[MCsolar2025]

I don't believe solark will exist in 5 years

Solark is prepping to go public within a few years. It may not be long before someone buys them out. Supposedly Enphase tried to buy Solark but the offer was declined.

 

[MCsolar2025]

Can you provide some proof you used to work for Solark?

 

[1201]

Solark is prepping to go public within a few years. It may not be long before someone buys them out. Supposedly Enphase tried to buy Solark but the offer was declined.

When solark goes public I will short the he77 out of it.

 

[MCsolar2025]

When solark goes public I will short the he77 out of it.

I don’t know if I would do that out of the gate. After the initial pump it would make sense. Solark has a contract with Ford to make some of their manufacturing facilities “green”.

 

[SunDave]

Thanks for the info. That's unfortunate they have to deal with a crap manager. There are a lot of people here that crap on Sol-Ark, but I have found it to be a solid performer so far. Did you leave because of the same manager? If so sorry to hear it. Hope you land somewhere you are happy with.

If you had any specs or inside info on the 18k that would be very interesting.

 

[Brightside]

Beware of Solark firmwares, they tend to resolve one issue but create another.

I've definitely experienced that with my dual 15k's. With the FW "upgrade", all I noticed was a downgrade in stability and performance, and no fix to the issues I was having. Luckily, they were able to revert me back to where I started from, and I can live with that.

 

[42OhmsPA]

Welcome to the forum.

If you were buying an AIO today what would be your top 3 picks?
Same ? for building a modular system.

 

[agtcovert]

When solark goes public I will short the he77 out of it.

Nice double entendre there.

 

[Brucey]

View attachment 285219

Thanks for the proof and news I'm sure our resident sol-ark defense force representative robbie will be along shortly to tell us how it's all lies and everything's just fine. Alternatively he'll ignore this thread exists.

Can you share if you have any particular endemic problems with the 12 or 15ks when it comes to hardware failures/RMAs?

 

[Brucey]

When solark goes public I will short the he77 out of it.

Sounds like it's not going to get there before acquisition of the carcass. I could see them taking a flamethrower to customer service to make the numbers look good for the beancounters pre ipo but catastrophic for end user "world class" support.

 

[Brucey]

 

[SolarRich]

When I bought my sol-ark inverter I was wondering how the company would be able to provide support for the length of the warranty and the 1000's of units sold. Based on many posts, we now see the support is barely there and it's now confirmed by this prior employee. Non of the info that was given I would say is confidential in nature. It's already known. Just another nail in the coffin.

 

[jharrell]

Can you share if you have any particular endemic problems with the 12 or 15ks when it comes to hardware failures/RMAs?

Would love to get failure rates from any of these companies, best bet would be to get someone like Current Connected who sells both and is independent to let us know their return or failure rates Sol-Ark vs EG4 for example. However they run the risk of alienating one of their carried brands.

You do see this from say appliance retailers like Yale that put out videos on whats the most reliable dishwasher based on their service calls, good stuff.

 

[1201]

I don’t know if I would do that out of the gate. After the initial pump it would make sense. Solark has a contract with Ford to make some of their manufacturing facilities “green”.

Wise words.

 

[1201]

Sounds like it's not going to get there before acquisition of the carcass. I could see them taking a flamethrower to customer service to make the numbers look good for the beancounters pre ipo but catastrophic for end user "world class" support.

Probably not. The competitive pressure is too great. I gave it 5 years because products from the competition are still caca but very soon a large manufacturer is going to introduce something that actually works and goodbye solark. They'll probably sell to some unknowing understood before then

 

[MCsolar2025]

Thanks for the proof and news I'm sure our resident sol-ark defense force representative robbie will be along shortly to tell us how it's all lies and everything's just fine. Alternatively he'll ignore this thread exists.

Can you share if you have any particular endemic problems with the 12 or 15ks when it comes to hardware failures/RMAs?

The most common replacement parts would be mcu board, con board and dongles. Surprisingly the lcd screen also processes data sometimes it’s also replaced with the mcu board.

 

[MCsolar2025]

Sounds like it's not going to get there before acquisition of the carcass. I could see them taking a flamethrower to customer service to make the numbers look good for the beancounters pre ipo but catastrophic for end user "world class" support.

I agree, I think they’re trying really hard to make it look the company is doing well. Many of you may think Solark is a large company but it’s not. They don’t even have a quality assurance department hence firmware, manuals, pretty much any documentation is released to the public without any second or third look.

 

[MCsolar2025]

Would love to get failure rates from any of these companies, best bet would be to get someone like Current Connected who sells both and is independent to let use know their return or failure rates Sol-Ark vs EG4 for example. However they run the risk of alienating one of their carried brands.

You do see this from say appliance retailers like Yale that put out videos on whats the most reliable dishwasher based on their service calls, good stuff.

Solark has spent quite a bit on warranty claims/parts. They have a higher tier of tech support, Level 2, which now reviews any claims and will deny on the most illogical reasons.

One reason why Fortress power and Solark no longer support each others products is because Fortress stole design details from Solark. I cannot recall what occurred with EG4 and Solark but there was some dispute.

 

[MCsolar2025]

Probably not. The competitive pressure is too great. I gave it 5 years because products from the competition are still caca but very soon a large manufacturer is going to introduce something that actually works and goodbye solark. They'll probably sell to some unknowing understood before then

I agree, competition in the residential market is too much for Solark. IMO Solark is just selling any new product that Deye releases and they feel will be profitable.

 

[Brucey]

I agree, I think they’re trying really hard to make it look the company is doing well. Many of you may think Solark is a large company but it’s not. They don’t even have a quality assurance department hence firmware, manuals, pretty much any documentation is released to the public without any second or third look.

There was a fairly unhinged Sol-ark executive posting a while back boasting about moving to a much larger office space. Was that part of the smoke and mirrors show prior to the layoffs?

Robbys most recent claim was that sol-ark were so busy with commercial work for a huge Costco deal that they moved most of their senior techs over to that side of things. And that's why residential tech support has crapped the bed. That made no sense at all. Apparently reality is they've just shitcanned them to keep "the numbers" looking good. Pretty sure Costco deal was for one single pilot location with four solar canopies. Robbie is sure thats actually for over 800 sites...