I have had this (small) system (8 panels x 1 battery) for 3 weeks. The Solis app – is simply not fit for purpose.
The ‘app’ does not show correct information and they admit it is not correct, they are telling me that what I see on the app is not what is happening. 2. The user manual for the app does not look like what I see on the app screen. I ‘raised a ticket’ with Solis and the agent is unable to explain to me what is going on possibly (?) because his English (reading/writing) is not adequate.
How can they sell a system knowing that the app to control the system is not fit for purpose?
Solis sales/service etc., Bootle, Liverpool don't answer the phone ever, every day, never!!
Disgraceful service
The ‘app’ does not show correct information and they admit it is not correct, they are telling me that what I see on the app is not what is happening. 2. The user manual for the app does not look like what I see on the app screen. I ‘raised a ticket’ with Solis and the agent is unable to explain to me what is going on possibly (?) because his English (reading/writing) is not adequate.
How can they sell a system knowing that the app to control the system is not fit for purpose?
Solis sales/service etc., Bootle, Liverpool don't answer the phone ever, every day, never!!
Disgraceful service