McRod I think you should read
@Koldsimer thread on this topic, it's only 44 pages long
Bottom line is you better be ready to fight like a Gladiator or they are going to either tell you that you need to pay for the shipping back to them, plus a 30% restocking fee and if you buy some new EG4LL you will have to pay to have it shipped to you. If they are feeling a bit more generous they may take back your batteries on your dime, waive the restocking fee and you pay only the difference for the EG4LL. But you will get some USED EG4LL batteries that will be shipped to you on your dime. I suspect that if your batteries even have a scratch on them that offer will not be valid and if your batteries are new, then getting used one's is not going to make you very happy.
Signature Solar does not consider these cases to be warranty cases. Don't ask because I do not understand it myself.
They see it as your system having a faulty Inverter or bad wiring and they are doing you a favor by giving you a different battery pack that has magical powers to work with faulty Inverters and bad wiring. Forget that your old batteries also worked, those also had some sort of magic powers!