I'm not sure how anyone could recommend SS:
- Misleading or at least inaccurate documentation - Advertising bluetooth but no bluetooth, 200ah rating with BMS that goes into protection at 100ah, etc.
- Component knowledge - Doesn't seem like SS even knows the password to access the BMS. For that matter they don't even know who makes their BMS.
- Warranty - So there's Zappos that will send you replacement shoes and say just keep the other ones for the inconvenience and then there's SS that refuses to send customers replacements or make it right when their BMS doesn't met specs.
- Support - See above. In my case it's been radio silence from SS for a week after I sent them my 1-21 settings from Growatt. I'm going to replace my own BMS because clearly they won't.
Buyer beware!
Don't forget all the other shady stuff... chargers that were not putting out the amps that they claimed, es5000 issue that could have easily been avoided with a sticker, $500 battery rack that can't even secure the lifepower battery modules that it is designed for.
It was like pulling teeth but i finally got them to do the right thing for me. After two months of them trying to fix my issue and dropping the ball repeatedly, they finally took my advice and swapped my lifepower batteries for the LL models that were having no inverter startup issues. Of course, that is after they tried to give me "open box" used batteries. Two of the boxes were open and had batteries that clearly were not in factory packaging. I asked Richard what the deal was and he said "i'm not sure if they have even been hooked up to an inverter" Geesh. After shutting down my off grid system and driving all the way up there and everything.
My experience with Signature Solar was weird to say the least. I felt like they wanted to fix my issue, especially Richard, or at least try but they were just so bad about nearly everything. Calls/emails not returned. Inadequate, uninformed tech dept., excuse after excuse....
Over the two months i was waiting for a fix for my batteries, i kept getting the feedback from SS that this was a bms issue that it should be able to be fixed. During that time Signature never made a single change to my battery's settings despite days and days of time on the phone, computer etc..
Total waste of time and money imo.