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Sun rises - newer energy (SRNE HEBP series)

Zwy said:
DDP shipping includes the broker fees and final shipping to the destination. For me, that is from CA to IA, about 1800 road miles from the port.

DDP shipping should be available in other countries, it is an international shipping standard.
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Your Right DDP should, yet all my purchases from China in Sea Freight, being told No DDP available.. as for AirFreight shipments it is.. however if you ever priced a refrigerator, generator or a pallet of PV from China and have it shipped DDP via Air Freight,, you will Faint and most likely not be revived by the charges.. Sea freight is it and no DDP available for us in my location.. Now an Amazon or DHL or FedEx for a small inverter or some small parts, or say a laptop or cell phone, yes DDP, example a $118 usd item cost $81 shipping fee DDP on Amazon, item weight 2 lbs.. Go Figure as an example.. What I have experienced here is if the item cost $1000 usd it will cost $800-1300 usd for shipping. In total, have to figure on if it cost a 100 to purchase it will cost a 100 to ship it.. this all started from the Covid days.. the airlines and ground trans all learned, if you want it, you pay for it.. The airlines started this about 10-15 years ago, with Baggage.. currently Airlines make more profit on the Freight and Bags being moved by air than the actual airfare fee for the passenger..
Ok, I'm done complaining, but it does eurk me.. my family was in the transportation business in the late 60's , to 2000, and we saw what was going on.. fuel surcharges, and other charges kept getting added, then more laws on transportation.. Here's another example.. every try to ship a Lithium battery from one country to another.. No thanks to Samsung cellphone battery that caught fire on a plane. Samsung Galaxy Note 7 phone caught fire on a Southwest Airlines flight in 2016. This incident occurred on October 5, 2016, and the flight was evacuated while still at the gate.
Ever since then, if you want a Lith battery for your laptop, car, cellphone, you name it.. and for it to travel via AirFreight, First it has to be in the device it was meant for.. and if it is allowed to be shipped via air.. you will pay twice the cost of the item for shipment and it will have more Hazardous and Fire warnings on it than a Forth of July outing.. at one point if you owned a Samsung, your were not allowed to board plane.
Can anybody see the trees types before the forest.. ?? seems not. In the name of Safety, what about Stupidity,
Sorry, hit a nerve - enjoy what freedom we have.. Shipping in not the only subject, by far...
Just no common sense in any of this..
 
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davewsail said:
I also heard back from Borick. They are telling me the HEBP is not high volume production and is produced only after orders come in.
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Ah, so those initial customers are paying to be product testers. Sounds like it is still solidly in the very earl adopters phase.

I'm not surprised it isn't selling, it is so hard to find a place to buy one.

Mike C.
 
mciholas said:
Ah, so those initial customers are paying to be product testers. Sounds like it is still solidly in the very earl adopters phase.

I'm not surprised it isn't selling, it is so hard to find a place to buy one.

Mike C.
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Lol. If it's anything like the firmware that ships on the ASPs it will be rock solid.

If I weren't trying to bank money for a down payment on land, when I find it, (screw interest) I'd have ordered one when I heard they were available so I could test it for the forum.
They are available, just tell Borick you want one and wait for it to be built.
Personally I think that's a great idea. They aren't mass producing them to push them to market for a profit is how I see it.

I've said it before, Lux came after SRNE...
 
42OhmsPA said:
Lol. If it's anything like the firmware that ships on the ASPs it will be rock solid.

If I weren't trying to bank money for a down payment on land, when I find it, (screw interest) I'd have ordered one when I heard they were available so I could test it for the forum.
They are available, just tell Borick you want one and wait for it to be built.
Personally I think that's a great idea. They aren't mass producing them to push them to market for a profit is how I see it.

I've said it before, Lux came after SRNE...
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True, and what I find interesting is SRNE seems to catch up to the industry slowly, case in point is this HEBP. Many other manufactures have had an 18kpv inverter out for a couple of years and we're just now seeing this one coming out. Signs of a company wanting to upgrade slowly and reliably versus cutting edge and teething problems.
 
mciholas said:
Ah, so those initial customers are paying to be product testers. Sounds like it is still solidly in the very earl adopters phase.
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I'm quite certain it will work correctly out of the box.

mciholas said:
I'm not surprised it isn't selling, it is so hard to find a place to buy one.

Mike C.
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There isn't distribution in the US, yet. This is a new product, the information about it came out months ago and I'll wager it has been in testing before and since then.


imo™ EG4 and some others, build or have built a product and sell it without any testing. They spend money on marketing instead of actual testing.
 
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mciholas said:
I have reported this to the moderator as a defamatory lie.

Mike C.
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Dude, what is your problem? Are you joking? I haven't had enough coffee.

Last I checked, you don't even own EG4 kit. And even if you did, who cares? Get what works for you.

We get it.
You want the warm fuzzy of someone to call, even if they're useless.
You've been told how one can procure SRNE equipment, which many of us have done without issue.
Just because a particular company doesn't have a strong presence in a place doesn't mean it's unobtainium. SRNE's been around way longer than most of the other companies that are popular.
Why aren't you picking on Victron? Yeah, you can get their stuff here, but you're dependent on a dealer for support and their products tend to favor non-US markets? Does that mean it's not the right choice for some people?

Report this post too. It's offtopic. But I'm sick of your negativity and bias. It's too early. See back to the thing about needing more coffee.

😑 :rolleyes:
 
mciholas said:
I have reported this to the moderator as a defamatory lie.

Mike C.
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I see, a censorship Nazi that doesn't like my opinion, thus the need for censorship.

I live in the USA and have 1A rights of free speech of my opinion. Just remember if it did head to court, I get discovery in the process and get to see everything of company internals which I would most happily release to the public.

I'll edit just for you, the censorship Nazi.

mciholas said:
Ah, so those initial customers are paying to be product testers. Sounds like it is still solidly in the very earl adopters phase.

I'm not surprised it isn't selling, it is so hard to find a place to buy one.

Mike C.
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You should report yourself for defamation and lies. :ROFLMAO:

Proven false so definitely defamation and a lie.
 
42OhmsPA said:
If it were a lie, which it isn't, why are there so many posts with issues and responses from support recommending firmware updates?
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It is a lie to claim no testing was done at all. The certifications the units have is proof some testing was done.

One could clam they may have insufficient testing, but that wasn't what was said.

No product is ever 100% tested for all possible use conditions. SRNE inverters are no exception and there are people who have issues with them. That doesn't mean you can claim they have no testing at all.

Free speech has legal limits when it comes to defaming others.

Mike C.
 
mciholas said:
It is a lie to claim no testing was done at all. The certifications the units have is proof some testing was done.

One could clam they may have insufficient testing, but that wasn't what was said.

No product is ever 100% tested for all possible use conditions. SRNE inverters are no exception and there are people who have issues with them. That doesn't mean you can claim they have no testing at all.

Free speech has legal limits when it comes to defaming others.

Mike C.
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I think it's evident all that was done is they were sent out for certification testing then pushed to the masses.

I was a forum lurker before joining, I've seen enough EG4 issues to know I didn't want to be another tester. I was even offered an 18kPV at a significant discount but didn't take that offer.

Granted I think a decent chunk of the issues are user induced but a large majority are because items were pushed to market without enough real world end user testing.

Working in manufacturing for the past 15 years I know first hand what works in the lab or on paper sure ad heck doesn't work in the real world.

I'm sorry you feel there was an defamation.

Edit to add. I wonder how many changes can be made to firmware, that change the function of a device, before it needs to be recertified?
 
I got an updated manual and spec sheet on the HEBPs too, herein attached. I haven't looked to see if they're on the public site, Borick rep emailed them to me. There are some definite updates in the manual regarding wire sizing, and I think the diagrams are more clear.
 

Attachments

42OhmsPA said:
I've seen enough EG4 issues to know I didn't want to be another tester.
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The problem with counting forum problem posts is that you can't normalize for exposure. If EG4 inverters out number SRNE inverters on this forum by a factor of 10, then a 10 fold higher number of problem reports is roughly the same problem rate. It definitely seems like SRNE isn't very popular compared to EG4 around here, and a 10 to 1 ratio seems plausible.

All these inverters operate in a tough environment of people all trying to do different things (off grid, net meter, TOU, zero export, start different things, etc), with installers of different expertise (most issues are user error, wiring, misconfigure, etc), and with grid, battery, and panels all being different. So it is an impossible task to test every possible combination.

SRNE issues firmware updates, too, so they do find things to fix as well.

I have a generally favorable opinion of SRNE inverters, but the HEBP would be the only one that works for my install and the lack of availability and the lack of US support has me worried since I have suffered that situation already. I also think the 100 watt idle power is excessive, compare 65 watts for FlexBOSS21.

Mike C.
 
agtcovert said:
I got an updated manual and spec sheet on the HEBPs too, herein attached. I haven't looked to see if they're on the public site, Borick rep emailed them to me. There are some definite updates in the manual regarding wire sizing, and I think the diagrams are more clear.
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Yes, quite a few updates in the manual. I'm really glad I waited to order the HEBPs.
 
Zwy said:
I'm quite certain it will work correctly out of the box.


There isn't distribution in the US, yet. This is a new product, the information about it came out months ago and I'll wager it has been in testing before and since then.


imo™ EG4 and some others, build or have built a product and sell it without any testing. They spend money on marketing instead of actual testing.
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Why are you certain it will work? What have they tested that others haven't?
 
davewsail said:
Well, I put down 30% at Grandtech a week ago before Borick said they could take orders. I checked back this morning and she told me it should be ready to ship in 2 weeks. I guess I'll be the guinea pig for Grandtech and the HEBPs.
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David - thank you Sir! We're all excited to see these new units up and running
 
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