Still waiting on my response from July 24th to SS...
You realize that to them every day is a new day - if they have time during the day to answer your questions and emails then so be it -- but otherwise I honestly believe that at 0001 hours daily they literally wipe the email and phone slate clean and start each new day fresh...
Someone should do a poll asking - have you (a regular person - not someone with 100K followers) ever called SS or emailed SS and got a reply within 24hours? or at all??
I know that what I am about to say is going to not sound logical -- but you have to think of it from a money making point of view and not a customer service point of view ...
From a business perspective SS is smart ... selling brings in money -- customer service doesn't ... having an employee spend time doing customer service instead of selling actually loses them money -- 99% of the people that have bought something from SS is not going to be in the market for anything new any time soon anyway - so why would they waste time, labour and money trying to fix issues when that is not going to change their PROFIT bottom-line.
This is when you say - "OH but all these people are going to post negative things and people are going to stop buying SS yada yada yada" ...
Thats not going to happen for a while either -- go onto YouTube and look at all the posters that wet themselves over the SS stuff ... and SS loves that because they can simply write everyone thats leaving negative stuff as "one-offs" ...
Also - hell SS must be doing something right because their sales has not fallen at all ... Even when James gets on and accuses the OP of being a fraud and Liar - most people just wrote James off as being an unprofessional owner - BUT still people reading all of this thread is still going to roll the dice and order from SS on Monday ...
Sure SS puts out some good stuff -- you just have to pick and choose your battles and roll the dice hoping that you're buying some of those "time tested things" and not something that's so new that they themselves don't even know how it works - or maybe ever will ...
We have all seen this since c0vid -- with every industry -- customer service has gone to crap ... again -- everything you buy needs to be purchased through a BUYER BEWARE filter..