Current update 12/22: power has not gone out since settings were changed, all is well and system is performing as it should. Thanks again to all of you for your help and support!
Thank you all for you input and feedback. I finally did get a call from Signature solar today and they attempted some settings changes to resolve the issue. Sorry I didn't respond right away, I've got 3 kiddos (oldest 9yo), wife, job and it's busy over here lol. Thanks again!
So finally I got my EG4 18kpv installed. Had my electrician do the final wiring to the electrical panel. CTs that came with the unit were damaged and to their credit, Signature Solar sent those right out and a few days later I started up my system. It seemed to be working as intended, and we left town for Thanksgiving. While gone we had guest staying at our house and they called saying the power kept going out. I had to have my electrician come out right away to bypass the system entirely. Had my electrician out again when I returned Dec 2nd to start it back up, but continue to have the problem of my power going out in the evening 1x and coming back on a few seconds later, but in the am when the sun is peeking, it goes off and on like a dozen or more times each morning. One of my ceiling fans no longer works, a little weather station no longer works that I had plugged in, I had a surge protector power strip fail and had a burning smell once in my garage. I have emailed and called signature solar almost daily with them telling me that the ticket is priority and someone will be in touch "soon". What a joke. Anyone have any idea what the problem may be? I think it's possibly a relay of some kind. I have no battery and have the grid wired in to the inverter. I have a 400 amp main service panel on my guest house and a 200 amp "sub panel" on my main home, currently I have the 18k pv in-between both and only feeding my main home with grid supporting the system as needed. It appears to be functioning as intended outside of my sun-up/sundown power disconnection problems.
Thank you all for you input and feedback. I finally did get a call from Signature solar today and they attempted some settings changes to resolve the issue. Sorry I didn't respond right away, I've got 3 kiddos (oldest 9yo), wife, job and it's busy over here lol. Thanks again!
So finally I got my EG4 18kpv installed. Had my electrician do the final wiring to the electrical panel. CTs that came with the unit were damaged and to their credit, Signature Solar sent those right out and a few days later I started up my system. It seemed to be working as intended, and we left town for Thanksgiving. While gone we had guest staying at our house and they called saying the power kept going out. I had to have my electrician come out right away to bypass the system entirely. Had my electrician out again when I returned Dec 2nd to start it back up, but continue to have the problem of my power going out in the evening 1x and coming back on a few seconds later, but in the am when the sun is peeking, it goes off and on like a dozen or more times each morning. One of my ceiling fans no longer works, a little weather station no longer works that I had plugged in, I had a surge protector power strip fail and had a burning smell once in my garage. I have emailed and called signature solar almost daily with them telling me that the ticket is priority and someone will be in touch "soon". What a joke. Anyone have any idea what the problem may be? I think it's possibly a relay of some kind. I have no battery and have the grid wired in to the inverter. I have a 400 amp main service panel on my guest house and a 200 amp "sub panel" on my main home, currently I have the 18k pv in-between both and only feeding my main home with grid supporting the system as needed. It appears to be functioning as intended outside of my sun-up/sundown power disconnection problems.
Attachments
Last edited:
