Victron/Amazon shipping

[Frank F]

I'm putting together my first system, going with Victron 100/50 and starting with 2 100w panels with expandability to four or six in the near future. I ordered the Victron from Amazon, it arrives in its original box with no packaging material to protect it, And the box is torn up and taped with a shipping label slapped onto it. So I submitted it for a exchange for the same item, next one arrives in the exact same condition! Is this normal? Am I wrong to be concerned? It looks like it's built like a tank, but shipping it without packing material and letting it bounce around in the box doesn't seem like a good idea.

 

[ohthetrees]

Personally I’d return it and order from a reputable company like PKYS. They shipped my Victron stuff well packaged, and they are specialists and can really help with technical questions about the equipment and configuration, unlike Amazon.

 

[Symbioquine]

Yeah, that's not cool. It sounds like maybe you were getting some sort of warehouse/refurbished units. I probably wouldn't order from that seller/listing again.

I recently ordered a Multiplus 24/300/70 off Amazon and it came with a reasonable amount of heavy-duty foam bumpers inside the original packaging box.

 

[Rich585]

Amazon does that for bigger items but the victron controller I bought was packed in another box with other items. Boxes I got looked brand new and undamaged.

Surprised you got that twice. Was it sold by Amazon or third party?

I always buy a couple of other things to get free shipping (no Prime membership ) and I find everything goes in an brown Amazon box or envelope.

I also only buy from venders where it is sold and shipped by Amazon or shipped/fulfilled by Amazon. Even if it is $5 more as. Then never a problem with returning it. If it is shipped by a third vendor then you are dealing with them and Amazon no help.

 

[Texas-Mark]

Most Amazon items that will ship in the original box, give you the option to use an Amazon box. I always choose that option if it is available. It costs nothing and does not delay shipping. Of course if it s coming from a third party, you are at their mercy.

Just an example

 

[HRTKD]

My two Victron 100/50 MPPT devices came from Amazon. I think mine were in an Amazon box, probably because I ordered two of them. That said, Victron stuff is well built. I don't think I would have sent it back. I would have opened it up, checked it for actual breakage and if none was found, called it good.

 

[Jims94vmx]

Got a much better price at Battle Born...fyi. very reputable company. I did get a couple other items but believe their price would still be better.

 

[chrisski]

I’ve had a couple items delivered in their original box with no other packing and worked fine.

I did not like it but trust the return policy.

 

[wholybee]

That box is pretty torn up, but consider that the box's purpose is to protect what is in it. A damaged box isn't by itself a reason to return an item. If the item doesn't work, the box could be a clue to why, but otherwise it simply did it's job.