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Victron multiplus 24 V 3000 won’t recognize the Victron connect app

JonL

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Sep 18, 2020
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I hooked up my Victron multiplus 24 V 3000 inverter and connected the RJ 45UTP cable and the VE.Bus Smart dongle. The Victron connect app on my iPhone does not recognize the inverter when turned on?
Everything is grounded, connected properly and the rest of my system is recognized by the connect app.
i’ve looked all over the Internet and can’t find anybody talking about this subject.
 

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Yes I saw that, I thought I had the same cord? But it doesn’t recognize anything? Like I said I had no problem with the batteries or my charge controller.
 
Unfortunately, I have a GX, so I only interface with the MPPT and smart battery sense with their built-in bluetooth. That video was all I had. Good luck.
 
I tried plugging it into the other connector to the right of the far left one, and I got this error code. I had to try it about a half a dozen times just to get this. But I absolutely get nothing on the left side, which I was told is where you plug it in
 

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Update: I put in a different charge controller and now I can recognize the Victron inverter? ?
Not sure what was going on, but it seems to be working now.
Now for the new problem, the old Victron charge controller won’t recognize the victron connect software, where it did before? Is there some kind of sequence on connecting two charge controllers by Victron? Everytime I try to connect them together, a fuse stops working or the other charge controller doesn’t recognize the system?
This is really getting frustrating!
 
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