@Lampard Lei thank you for your posts.
Does 18650batterystore order their EVE cells directly from you? If so, how are they packaged?To summarize, we thank the customer for doing business with EVE, but the customer has to complain in an honest and professional way. Anything he feels not right, he can write directly to the audit deparment(the contact information has offered as before and listed again below)
Integrity report
0086-(0)752-5752017(Audit Department)
Report mailbox: audit@evebattery.com
Address: Audit Department, EVE Energy Co., Ltd.,NO.38, Huifeng 7th Road, Zhongkai Hi-Tech Zone, HuiZhou, Guangdong, China, Postal code
516006
So the 4 cells per box are done by EVE as shown in OP post #1?We have two packaging options when ordering direct from Eve. We have the wooden crates (with 40 inside) , or theres a 4 cell box option with 20mm foam on top which we deem as insufficient. Therefore we order the wooden crates, and repack them in thicker foam in the UK. Its a lot more work, and higher cost - but we've sent thousands of cells out now and not had any damages.
Customers are investing a large amount of money in these prismatics, and it shouldn't be for them to worry about the packaging, that's our job.
Sorry, should of clarified. No, that's not eves packaging.So the 4 cells per box are done by EVE as shown in OP post #1?
So that explains why my packaging was so good and my cells were delivered in perfect condition - see post here.We have two packaging options when ordering direct from Eve. We have the wooden crates (with 40 inside) , or theres a 4 cell box option with 20mm foam on top which we deem as insufficient. Therefore we order the wooden crates, and repack them in thicker foam in the UK. Its a lot more work, and higher cost - but we've sent thousands of cells out now and not had any damages.
Customers are investing a large amount of money in these prismatics, and it shouldn't be for them to worry about the packaging, that's our job.
I've used Fogstar in the UK, no idea if they ship outside the UK though.What is a reliable European reseller of EVE LF280K cells? I just need 16 to make a battery for PV application, B grade is fine, but want to make sure they arrive to my home in Slovakia undamaged.
I see they don't. But, also, it can be an unfortunate nightmare now ordering stuff from the UK. I bought a rock tumbler for my kids earlier this summer, and FedEx took forever to get it cleared out of customs here. Weird thing being that in the end, I didn't get charged any VAT or customs (crossing fingers that the bill isn't going to show up in the mail some day!)I've used Fogstar in the UK, no idea if they ship outside the UK though.
It's an absolute nightmare for us and european customers at the moment. We're looking for warehouse space in Europe so our customers don't have to deal with the hassle of importing.I see they don't. But, also, it can be an unfortunate nightmare now ordering stuff from the UK. I bought a rock tumbler for my kids earlier this summer, and FedEx took forever to get it cleared out of customs here. Weird thing being that in the end, I didn't get charged any VAT or customs (crossing fingers that the bill isn't going to show up in the mail some day!)
Excellent, totally professional postings. Thank you.My name is Lampard Lei. I am the so called sales manager in his essay. Although I disagree with every word he said, I swear to defend his right to speak, but every word he said will be refuted with facts. The customer's original words are in italic, my comments are in bold. Due to the limitation of maximum 1000 words. I will reply in several times.
Lampard Lei:To summarize, we thank the customer for doing business with EVE, but the customer has to complain in an honest and professional way. Anything he feels not right, he can write directly to the audit deparment(the contact information has offered as before and listed again below)
Integrity report
0086-(0)752-5752017(Audit Department)
Report mailbox: audit@evebattery.com
Address: Audit Department, EVE Energy Co., Ltd.,NO.38, Huifeng 7th Road, Zhongkai Hi-Tech Zone, HuiZhou, Guangdong, China, Postal code
516006
Who did you order from?My cells have arrived. I've been dreading opening the boxes since I saw this thread.
My order arrived in 8 boxes, 7 small boxes and one 1 large. The larger box seemed to have a bloated top so I photographed that before I opened it suspecting there may be issues, and sure enough there was. The cells in the smaller boxes that use different packaging seem ok. But in the bigger box all of the terminals just aren't straight.
How much of a bend is an issue and can they be bent back? Feedback would be very much appreciated.