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diy solar

Was Your DEYE Shut Down?

@FilterGuy
Have you seen this? It almost looks like this entire issue could be chalked up to "unauthorized sales" to US customers. I'm sure someone has already seen this post on "Solarboi's" site.
I guess that you weren't around this weekend?
The forum was buzzing with this fiasco.
 
You could spend the next three days reading all 65 pages of posts on this fiasco.
I read every post.
I recall only ONE member in contenental USA affected. There were far more members with Deye Inverters Not Affected - they didn't use the wifi dongle. and were not hit.
PR seemed to have a lot more affected people, and there were a couple people from Canada that reported losing function - again, only those that were using the wifi dongle were affected.
Mostly the reactions of the membership is about the fact that remote shut downs Can be, and Were done.

"CHINA kills all non Sol-Ark branded DEYE unit in the USA"
"CHINA" - no evidence that China (the Nation) did anything. Appears to be Deye (the corporation) itself but we don't actually know yet - the thread title should be changed, it's slanderous - no evidence was provided. @FilterGuy 's thread is far more sensibly titled "Was your Deye shut Down" - I for one appreciate the difference. Thanks Filterguy (y)
 
"CHINA" - no evidence that China (the Nation) did anything. Appears to be Deye (the corporation) itself but we don't actually know yet - the thread title should be changed, it's slanderous - no evidence was provided. @FilterGuy 's thread is far more sensibly titled "Was your Deye shut Down" - I for one appreciate the difference. Thanks Filterguy (y)
Hey, I was just quoting the thread title, not approving of it in any way.

So, I also noticed @FilterGuy had started the thread simply to gather and document the information from those directly affected.
At the time I thought that would be the sane thread and the other would just keep up the finger-pointing.
But there was bleed-over, the topic was just too hot to contain.
 
@FilterGuy
Have you seen this? It almost looks like this entire issue could be chalked up to "unauthorized sales" to US customers. I'm sure someone has already seen this post on "Solarboi's" site.
Eg4's response implies not to trust sol-ark products because they were manufactured in China and may contain a back door to allow China to shut it down.

Last I checked, Eg4 inverters are made in China and may also have a backdoor.
 
All of this is like trying to watch a sloth sit on a mouse.
There's never going to be an end, but I can't look away, just incase.
What if the sloth is actually a deranged communist robot wearing a sloth suit???
Oh man, I'm going to get booted for off topic now....
Que dad joke:
Whats the difference between Sol-Ark and Deye?
Nothing, they're both made in China and they will both "DEYE" eventually
 
I guess that you weren't around this weekend?
The forum was buzzing with this fiasco.
I was around, I just couldn't keep up with the volume of posts, replies, and speculation on the thread. I did appreciate a follow up thread from @FilterGuy as well. His approach is balanced. A "if this is an issue, has anyone documented it".... question is an honest attempt to get the bottom of the issue, no BS, just the facts. I'm all about that.
 
I am curious if any of you saw this on your non Sol-ark Deye unit?

Did Sol-Ark force Deye to do this? (That is the only conclusion I can come to)

View attachment 256365

Sent by you:​

We don’t have time to wait for them to figure that out but an immediate swift solution is required so for our customers we’re immediately replacing all affected inverters.Our market focuses on high-voltage residential and commercial solar solutions. We couldn’t afford to wait for Deye, as our customers had already paid for their equipment. We do not sell split-phase Deye residential equipment. The affected customers were using commercial three-phase high-voltage off-grid systems. After having attorneys review our agreements, it was clear that Deye had no reason to fear Sol-Ark, as their agreements pertain to different equipment and markets.We quickly found a reputable hybrid option for both commercial and residential use, which is superior to both Deye and Sol-Ark. Although we are incurring upfront losses by replacing all affected inverters, we are committed to ensuring our stance on energy independence is clear. Deye made a critical mistake, and the minimal business they receive from Sol-Ark is embarrassing. Sol-Ark’s response to this situation was extremely disappointing, displaying selfishness and a lack of foresight. I had assumed Deye had conducted thorough research before entering binding contracts, but this misstep suggests they may not survive the next year. Our country thrives on free enterprise and competition, and it’s evident that Sol-Ark cannot compete, leading to their ill-advised decision to force a power shutdown on inverters.We did our homework and made sure that our new inverters would exceed what the customers have and at this point do what we can to protect them by making sure our buying power will hopefully offset any poor decisions made by these inverter companies. The fact is if we were at war with china well maybe this could happen. Our customers and our country is not at war with china. And as for our customers we have no residential split phase high voltage inverters with Deye on them. And I promise every American we won’t ever have future dealings with that company.
For me, these episodes will add another entry to my research list (before buying an inverter):
- visible support website (not just an email address)
- all docs (user guide, datasheets, warranty, return policies) available online and downloadable
- warranty period longer than 1-year (needs to be 3-, 5-, or even longer, for quality components)
- no "dealer-only" access methods/requirements (dealer-only code, dealer/manufacturer "setup", etc)
and now, I'm adding:
- no *required* dongle (wifi), bluetooth (phone app), cloud acct/login, etc.

That last one, once we figure out that an inverter requires OTA updates, and given that firmware is really just software, the door is now opened for things to go both ways (your data to them, their "f'ing with you" controls & potential bricks to your inverter).

As other threads have covered, if I can't isolate inverter (router, dns, etc.) from all these shenanigans, I can't buy it ...

Will have to stick with the component approach, and old-school LF inverters ... when my Magnum finally dies, years past its warranty, with no hint of "solar-gate" activity.

AIO's in general (all electronics approach) and their firmware (all software approach) and their policies (sales, controls, procedures) ... put too much control in their hands, and not in mine where it belongs.

I had to shut microsoft control efforts down, to regain control over my desktop/laptop, and I'll have to do something similar now with inverters ...
 

Sent by you:​

We don’t have time to wait for them to figure that out but an immediate swift solution is required so for our customers we’re immediately replacing all affected inverters.Our market focuses on high-voltage residential and commercial solar solutions. We couldn’t afford to wait for Deye, as our customers had already paid for their equipment. We do not sell split-phase Deye residential equipment. The affected customers were using commercial three-phase high-voltage off-grid systems. After having attorneys review our agreements, it was clear that Deye had no reason to fear Sol-Ark, as their agreements pertain to different equipment and markets.We quickly found a reputable hybrid option for both commercial and residential use, which is superior to both Deye and Sol-Ark. Although we are incurring upfront losses by replacing all affected inverters, we are committed to ensuring our stance on energy independence is clear. Deye made a critical mistake, and the minimal business they receive from Sol-Ark is embarrassing. Sol-Ark’s response to this situation was extremely disappointing, displaying selfishness and a lack of foresight. I had assumed Deye had conducted thorough research before entering binding contracts, but this misstep suggests they may not survive the next year. Our country thrives on free enterprise and competition, and it’s evident that Sol-Ark cannot compete, leading to their ill-advised decision to force a power shutdown on inverters.We did our homework and made sure that our new inverters would exceed what the customers have and at this point do what we can to protect them by making sure our buying power will hopefully offset any poor decisions made by these inverter companies. The fact is if we were at war with china well maybe this could happen. Our customers and our country is not at war with china. And as for our customers we have no residential split phase high voltage inverters with Deye on them. And I promise every American we won’t ever have future dealings with that company.
Don’t buy and inverter if the supplier cannot supply this information.
 
I was around, I just couldn't keep up with the volume of posts, replies, and speculation on the thread. I did appreciate a follow up thread from @FilterGuy as well. His approach is balanced. A "if this is an issue, has anyone documented it".... question is an honest attempt to get the bottom of the issue, no BS, just the facts. I'm all about that.
Short version.
It did happen, mostly in PR.
One person (that we know of) contacted Deye support, and was instructed to contact Sol-Ark for help. Sol-Ark is only offering to sell them a new Sol-Ark branded inverter. Neither company is offering to assist with the locked unit.
 
lol.
If someone has a Deye inverter that was bricked - by definition they clearly didn't feel like paying Sol-Ark prices in the first place.
Likely they move to another brand after the bricking experience, avoiding both Deye and Sol-Ark...and wifi dongles generally. :eek:
 

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