What are your experience with Growatt and their service?

FrederikSchack

Solar Enthusiast
I live in Uruguay and I think I can only buy Chinese inverters here, so far it seems like Growatt is the better option here and they do provide 10 years warranty (I hope).

Reading about Growatt here on the forum wasn´t very encouraging, especially regarding service, so would like to hear some positive stories :)

How are your experiences with Growatt and their service?

The particular models I´m looking at is SPH-5000 and SPH-5000 TL BL-UP. (The last one works more like an UPS)

Personally I´ve tried to reach out to sales from Growatt regarding surge rating and they are very slow at responding. If sales are slow, then I´m concerned about support.

As I understand it I need a battery that is specifically supported by Growatt and not any BMS battery?
 

robby

Solar Addict
Personally I´ve tried to reach out to sales from Growatt regarding surge rating and they are very slow at responding. If sales are slow, then I´m concerned about support.
That has always been my stop signal when considering any large purchase with a company. If you cannot get sales on the line it pretty much tells the whole story. Of course today you have to factor in Covid and the shortages of just about everything including staff, so I guess it is not so clear cut right now.
 

FrederikSchack

Solar Enthusiast
That has always been my stop signal when considering any large purchase with a company. If you cannot get sales on the line it pretty much tells the whole story. Of course today you have to factor in Covid and the shortages of just about everything including staff, so I guess it is not so clear cut right now.
If I was living in a country with more options, I wouldn't have considered them.
 

itechfixit

New Member
I emailed Growatt about a little problem and they kept sending me emails saying its being looked into, this went on for weeks until their emails stopped. So for me the surport is useless. Not what you want to here
 

Cidpineda

New Member
if you bought your system to watt247 IAN and crew they are helpfull anytime just text or call and they will reply...with fast result and action
 

BMcL

Solar Enthusiast
if you bought your system to watt247 IAN and crew they are helpfull anytime just text or call and they will reply...with fast result and action
I like that Growatt has low frequency inverters that can handle power surges. I think MPP Solar has better MPPT charge controllers built-in, at least the specs are better (higher voltage, more amps). I would definitely buy from Ian.
 

FrederikSchack

Solar Enthusiast
I like that Growatt has low frequency inverters that can handle power surges. I think MPP Solar has better MPPT charge controllers built-in, at least the specs are better (higher voltage, more amps). I would definitely buy from Ian.
I thought most Growatt was high-frequency inverters?

It´s difficult to buy from outside Uruguay, so whoever Ian is, it´s not an option.
 
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