will i ever get my inverter returned to me

[G00SE]

Good morning, everyone! Please bear in mind that addressing individual concerns ……….
equitable solution.

The fundamental issue right here.
It is not an individual concern any more. It has impacted over hundreds of people (that us peons know of). This is now factually a system issue.
In order to fix a systemic failure, the system must be evaluated. While the individual needs can’t go unaddressed, only addressing those will never solve the failures to create this environment to begin with.

Piece 2: id much prefer EQUALITY to equity

Piece 3: for the others still tuned in, if Jess wasn’t on SS payroll 4 months ago how can we assume it would get resolved any sooner? She’s the best form of resolution we’ve seen all year.

I had a separate offline conversation last night unrelated to this thread and it forced me to reconsider some of my brashness towards the likes of SS. We all talk about them needing a solid team, and I saw a video last night that purportedly shows some of their tech and customer service crews in their actual working conditions. And the environment appeared stellar!
So that knocks out my assumptions of poor working conditions and pay (again my assumptions only, no factual data).
Then with the eg4 “delineation” as its own, we seem to see an effort for higher quality there too.
So I’m left to wonder if indeed there has been significant effort made in making “fixes” to known flaws and unfortunately either the timeline has been too short, the mountain of bad press has been too large, or the obstacles simply larger than anticipated to yet realize those improvements at scale.
Maybe there’s light coming? (None of this helps the OP I know)

 

[SeaGal]

So I’m left to wonder if indeed there has been significant effort made in making “fixes” to known flaws

The proof is in the pudding

 

[SeaGal]

Me too..., it might be -2c out ... but I'm hard ?

Thank you again Jess for all your efforts. You've got an up hill battle, but you seem like the right women for the job ?

You going all soft?

 

[cs1234]

I am troubled by the timeframe, prompting me to investigate the breakdown in communication. It's important to clarify that Signature Solar has not purposefully ignored the email. Any lack of response is more likely a result of human or technical oversights rather than a deliberate dismissal. We are actively working to identify the reasons behind these oversights and are committed to implementing solutions that prevent such occurrences in the future.

@Carlton I have sent you a dm to request more information and get you the answers you need!

This is actually a huge step up in communication etiquette for Signature Solar. She didn't insult anybody and it was worded well, nice and business like. If we've accomplished at least one thing taking James through the wringer multiple times, it was this.

 

[SamDeleted]

You going all soft?

Hahahaha... not likely ..


But seriously, I've got to give credit where credit is due.

It looks to me like Signature solar have some MAJOR issues with their customer service & aftersales.....
but I don't think it's Jess's fault personally, she seems to be genuinely trying her best. And let's face it, she's got a big job on her hands trying to turn round SS's reputation ? , I think she needs all the help she can get


( anyways I've always been a sucker for bonnie lass )

 

[Crowz]

The part that worries me is how long before she burns out. Can't be a fun job considering what she got dropped into....

 

[SamDeleted]

The part that worries me is how long before she burns out. Can't be a fun job considering what she got dropped into....

Yea well each job has its own pressures, I just hope they're paying her well!

 

[42OhmsPA]

The part that worries me is how long before she burns out. Can't be a fun job considering what she got dropped into....

It'll be great for a resume...

 

[cs1234]

The part that worries me is how long before she burns out. Can't be a fun job considering what she got dropped into....

With how well she writes, @SignatureSolarJames should probably put her in charge of all company communications and marketing. It's a huge step up from everybody else over there.

 

[SignatureSolarJess]

Thank you all. You've been so kind and welcoming over the past few weeks and I am so pleased to be a point of contact that can make a difference. Rest assured, I am well taken care of here at Signature Solar and I have all the support I need to avoid burning out. ?

 

[Carlton]

This is actually a huge step up in communication etiquette for Signature Solar. She didn't insult anybody and it was worded well, nice and business like. If we've accomplished at least one thing taking James through the wringer multiple times, it was this.

She is brilliant it took her laterally minutes to achieve what six separate other staff could not do in nearly one year of my dealing with them

 

[SamDeleted]

took her laterally minutes to achieve what six separate other staff could not do in nearly one year

Never under estimate a woman's touch ?

 

[Hedges]

it took her laterally

Sidestepped?
Dodged a bullet?

But yeah, founders aren't always the best at diplomacy.
The real question is, what authority did they grant Jess?
If she is allowed to consider the situation, make a decision, and solve the problem, that is what's needed.
So many times before, we in the peanut gallery knew exactly what SS ought to do. And tried to tell them.

 

[Zwy]

good day to you all,
four months ago i returned two EG4 6000W inverter to signature solar on instruction by signature solar,they returned to me a refurbished one two months ago
i have been trying to get the second one returned to me ever since six emails so far and one phone call and still no good news emails all ignored,phone call we will get back to you.i am a bit worried will i ever get my inverter returned to me

I missed all the fun in this thread yesterday.

It certainly reminds me of when I sent back a pair of 6500EX inverters under RMA. Start here and read thru the thread. https://diysolarforum.com/threads/advice-for-signature-solar.59942/post-785243

The only way I got the ball moving, even after complaining in the forums was to privately message Ben. I probably would still be waiting for the replacements.

 

[SignatureSolarJess]

I missed all the fun in this thread yesterday.

It certainly reminds me of when I sent back a pair of 6500EX inverters under RMA. Start here and read thru the thread. https://diysolarforum.com/threads/advice-for-signature-solar.59942/post-785243

The only way I got the ball moving, even after complaining in the forums was to privately message Ben. I probably would still be waiting for the replacements.

I am so sorry this was the experience you had at the time. Rest assured, we have been actively addressing these issues with utmost dedication to prevent these occurrences in the future. If you have any other questions or concerns that you would like to discuss with us, you can reach out to me at engagement@signaturesolar.com I would be so glad to help improve your relationship with us!

 

[Carlton]

should there not be a tracking number when items are shipped to a customer

 

[SignatureSolarJess]

should there not be a tracking number when items are shipped to a customer

Yes! Did you not receive one?

 

[Carlton]

Yes! Did you not receive one?

no i have not receive a tracking number and still waiting for one

 

[shopman]

Do a google search for "jobs signature solar" and you'll see they're hiring across the board for everything from tech support to product development. They just might be getting ready to emerge from the past several years of less than stellar service.

 

[SignatureSolarJess]

no i have not receive a tracking number and still waiting for one

Hi Carlton, I've reached out to check the status of your order for you and I'll reach out via email with a response

 

[KITROBASKIN]

SigSolarJess is an Artificial Intelligence, inspired by, or a precursor template for ChatGPT seems like. This was brought up before.

She can prove that she is real by doing a short video about the ratio of number of SS sales (perhaps in dollars?) compared with complaints. Given that solar equipment is more complicated than a pair of shoes, it’s bound to be a challenge.

Now if we could get that same ratio from other vendors of similarly complicated equipment, and see just how SS performs.

 

[SamDeleted]

SigSolarJess is an Artificial Intelligence, inspired by, or a precursor template for ChatGPT seems like. This was brought up before.

She can prove that she is real by doing a short video about the ratio of number of SS sales (perhaps in dollars?) compared with complaints. Given that solar equipment is more complicated than a pair of shoes, it’s bound to be a challenge.

I'm not sure your test would prove anything though... The fact there is a real Jess somewhere in the world that they can get to smile nicely and talk on camera doesn't prove OUR Jess on here is real and not a robot ?

 

[SignatureSolarJess]

I'm not sure your test would prove anything though... The fact there is a real Jess somewhere in the world that they can get to smile nicely and talk on camera doesn't prove OUR Jess on here is real and not a robot ?

Gonna have to hold up 2 and a half fingers and a piece of paper with the date on it for you guys! ?

 

[SeaGal]

I'm not sure your test would prove anything though... The fact there is a real Jess somewhere in the world that they can get to smile nicely and talk on camera doesn't prove OUR Jess on here is real and not a robot ?

My vote is that she is real for 2 reasons...
a) her English and grammar is too accurate to be 'artificial' and
b) @SamG340 will have a major meltdown if she isn't.

Just hope the comment...

Given that solar equipment is more complicated than a pair of shoes, it’s bound to be a challenge.

isn't as sexist as it seemed to imply

 

[SamDeleted]

Gonna have to hold up 2 and a half fingers and a piece of paper with the date on it for you guys! ?

It would be a start ?