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An Update - posting of the failure has seemed to sped up the service! I'm now in the process of returning the failed unit. Progress is progress... I'm actually just happy the wheels are turning!

I'm in the same boat- my 6000ex died after 10 months. After reading all these complaints and the struggles of dealing with SS I just went and purchased a 6000xp from a local supplier who I've had zero issues with- and am now much happier. SS definitely tries to put the blame on you and not...

You know, Jessica I give you respect! If only your technical group was on top of their game as you are with PR! Thank you for your attempts!