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David E
Background
Home owner with background in computer, laser printer repair. Master Auto Technician in all phases of repair including diagnostic, transmission, engine, electrical, emissions etc … Residential electrical
Current or Future Solar Power System
This statement is false. “ Sol-Ark currently sells three models of inverter, with names that correspond to the number of kilowatts (kW) of continuous power output. They are called the 5K, 8K, and 12K lines. Sol-Ark plans to begin selling a 15 kW inverter (called the “15K” of course) later in 2022.”
I have two 12k EMP sol-ark inverters and after all the money i spent on these pos i come to find out they can only deliver 9kw ea NOT 12kw that everyone believes! I installed a 25kw array and the only way to get it to put out the max of the array is to drain my battery down, then it will produce 23 to 24kw while it is charging the batteries however as soon as the batteries are charged it drops the system back to 18 to 19kw. I have contacted Sol-Ark and these people will not even respond. I sent a certified letter to CEO, no response. I joined linkedin and message him, no response. I wrote a review on google reviews and someone who claims to be owner will look into it and get back to me in a few days, guess what , no further contact from them. That was over 2 weeks ago. I emailed them , no response. This is not a reputable or legitimate company. They claim customer’s are important to them however their actions say that that is false. Ignoring me or any customer is not good practice. I asked them to swap out these falsely advertised inverters for 2 15k inverters. Is this how good, responsible companies act? They know that the number corresponds to the AC output. I believe they used deception to gain market advantage by saying 12k when they knew dam well it was not 12kw AC output but they knew everyone would believe it was.
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