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So, we were having the same issue. I noticed the yellow arrows were feeding power to the EPS rather than standard consumption. I'm not sure what the EPS stands for but by reading what I did it was meant to be hooked up to a critical loads aka backup panel. Following the flow charts in the manual...

You're a smart dude my friend. We killed grid power and it went straight back to sucking. There's a ticket already at SS with pictures etc. I also DM'd you yesterday with the name of the account and device number. Sorry everyone for the confusion

Copied from another thread. So, we were having the same issue. I noticed the yellow arrows were feeding power to the EPS rather than standard consumption. I'm not sure what the EPS stands for but by reading what I did it was meant to be hooked up to a critical loads aka backup panel. Following...

Exactly, a 2 ton should be nothing to start. And it started it without a problem when the "off grid mode" was DISABLED. When it is enabled it wouldn't even start that. You can slowly roll on to capacity, but surge current is boinked bad if it's in "off grid mode"

OK, let's say there is a problem. Why does the system work great with "off grid mode" disabled? Like I stated earlier, we have over 4500 watts of loads running on it now and it starts a 4 ton without any issues. The problem is something in the firmware that's taking away a significant amount of...