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After i reached out to James, we were able to come to a fair arrangement. I picked up the replacement batteries today, and installed them. I did have to reach out to tech support during testing. The BMS software doesn't show all the connected batteries, like the other batteries did, but they...

RMA process: They finally offered a full refund, once they received them and checked them. But i would have to put them in the original boxes, attach to a pallet, take a photo, then schedule a pickup with them. Living out of a van, i didn’t keep the boxes nor have a pallet or place to...

After my original inverter failed and destroyed my batteries, i had to replace all of it and i wanted to prevent that again. My new system full Victron with EG4 batteries, my one requirement was the batteries talked to the Victron Setup. Worked sales at Signature Solar, let them know my...

After having a defective Sigineer inverter, that was over charging my batteries even on the lowest charge voltage. I want to eliminate that possibility given that we have the BMS tech to do that. Being full time Vanlife, if the system fails again, it will force me to work from a hotel or a...

@SignatureSolarPeyton I do like the fact that you hand picked emails between me and the RMA team, while saying i'm posting things out of context. I've been trying for over a month to find a way to return these batteries, which no viable option was provided to me by signature solar. When i said...

I had the shunt in place for a while after i switched to the battery BMS controlling the DVCC, and had the same issue. I've since moved the shunt to measure my Orion DC-DC chargers. The battery has the information, its just not communicating it to the Cerbo GX

After waiting over a week for a response from the SS RMA team, about trying to setup an appointment for a return trip to Texas to do the exchange in person. I called and customer service said my ticket had been escalated to the "Resolution Specialist" and it had been in their queue for over 7...

Apparently having to return the batteries in person, they consider taking care of me.

On the Orion DC-DC ignore the 15A output in your case and look at the watt output. (360w) The Orion is only rated for that much when cold, when it heats up it derates the output. Victron says the derate is 1.5% output for every 1C above 40C. I normally see ~10% less max watt output than...

@SignatureSolarPeyton Did you see my message i sent last week? I haven't heard from the RMA team in over a week after i let them know i will have to drive down to do the exchange in person. Also the spec sheet on the LifePower4 webpage...

Getting ready to make the drive from Denver, Co, back to Sulphur Springs, Tx to return the three batteries and DIY replacements. Since they required me to source a pallet and battery boxes, then store for at least 48 hours to ship them back. I also don't trust them at this point, to be honest if...

Not many 12v options that will talk to Victron, if I was 24/48v that would be different. Plus I rebuilt my cabinet to fit the server rack style batteries. Those are the ones they tell me will work. It requires a custom rj45 cable, that connects their pin out to cerbo. They sell one on there...

So far so good, with the batteries sharing info, but not a controlling bms. It seems to have fixed the following: Multiplus doesn't get stuck in absorption. (the bms wouldn't tell it to go to float) The multiplus will now switch back to renewable once fully charged. Mppt/Multiplus stop...

I'm running two 12v EG4-LL V2 with my Victron setup. The batteries are controlling the charging VIA DVCC, which works fine. The inconvenience i have is i can't seem to get the batteries to tell Victron the Consumed AH nor the remaining AH Capacity. It doesn't affect the usability but it...

Dropping off the batteries now. They still wanted to know if i wanted the correct batteries with no additional discount. Won’t compensate me for having to drive them back. They took the batteries and told me they will process the refund end of day. Which i was not ok with. So had to wait on...

Denver just went threw a couple of cold nights for us, my Ruvvi sensor showed -2F on the outside of the van. I have a full victron setup with two 12v 400ah EG4-LL connected and running DVCC. I set it up with DVCC to prevent low temp charging and have overall better battery life. I was...

@Justice12t thanks for confirming im not the only one. I didn’t even bother with SS this time since the last two times I contacted them they never got back to me. The low temp shut off, was the main reason i was using DVCC. The EG4 don’t share available AH capacity either (one of the things SS...

Attached is my VRM, which i can only guess that my Consumption is what is used from the batteries while not charging. Any ideas or things to check @SignatureSolarPeyton @SignatureSolarJames

I just changed a few settings, and am going to see if DVCC On with controlling BMS Off will work. It should make the battery BMS act like the shunt with a temperature sensor.

@S610 I've been trying to get this resolved for two months, and its been made clear that they don't care. Sold batteries that didn't support my request. Then was sold the cable that was i was "missing". (if i had the correct batteries) Took 2 weeks for tech support to confirm i had the wrong...

James, i’m wondering when should i expect that DM? I know I have a unique situation, which is why I tired to find a solution for over a month, before i made the drive. I was disappointed and still hoping for a resolution yesterday as i returned them to your office. Before i dropped them off...