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Hi @gtdmogapi Sure we get you covered. can you pls DM me the SN#? and two more questions please: Where are you using this SNA5K? Is this connected to the Internet yet? Thank you

Hello Ian @IRMartini Thanks for using the LXP inverters! I believe (I am not so familiar with the UK versions) you can not set different SOC cut-off values with all versions of firmware we have so far, but you can set different charging/discharging behaviors by time of use. Can you DM me the...

I've recently noticed that several questions have been overlooked in this forum. It has been over a month since my last visit, but I've observed that some of the issues mentioned earlier are currently being addressed by our technical support team. Are there any unresolved issues that need our...

Hi @G00SE Thank you for inviting me to share my thoughts on this. Our 8K model has undergone testing in various scenarios, both at the EG4 lab and at several sites across the US. The EG4 team has been working very hard on it and pushing us for all kinds of detailed improvements before its...

ok can you dm me the contact info? i'll ask my colleagues in EU market to take care of you.

YES. how can we help you?

hello @bphogenson, @BPLightlog I am sorry, we haven't been paying much attention to the news on this forum recently. It seems you have some pcs of EU version LXP, and SNA. Which country market are you in? I'll get someone specially contact you for troubleshooting. thx

Hi @Sticky1 as the words below what @Hedges shared. that is a perfect answer. I appreciated that.

More info is required after you want it works as off grid. You want the grid is connected as AC power source ? If yes, do you want to change the battery first (if you have a lot PV) or just power up the load by PV + batt? @neutrinostar

Gen port sir. Thx

I hoped you could have had a more respectful tone when you talked about sh*t what is actually everywhere when you only look at that.

Yes, we do have hard wire WLAN dongle. but sorry I am not sure of the availability here now. Hi @Markus_SignatureSolar can you check the availability of this item on your end? Thank you

No, sir. They haven't even attempted to assemble a single screw of our product. The product they received is in the same condition as when you received it. Yes. For sure we will. Appreciate your kind words!

I had a previous post here. All complex matters eventually simplify. https://diysolarforum.com/threads/new-lux-power-lxp-lb-us-12k-gsl-h-12klv-us-with-200a-ac-passthrough-current-us-market.44236/post-870343 The lawsuit reached a verdict in court on September 8th, 2023. Luxpower won this case...

I was very surprised that someone falsely claimed to be me and spread false information, saying that we wouldn't participate in the exhibition because of this lawsuit... LMAO. Our booth number at the RE+ show in Vegas is 5521. As mentioned above, this case was judged on September 8th, and we...

Eddie_LuxPowerTek said: Great news to share here about Tigo RSD. Luxpower inverters have just successfully connected to the Tigo Smart RSD monitoring platform! This means that if users connect LXP series (Incl. EG4 18kPv) inverters with Tigo RSD and use Tigo EI services, Luxpower's monitoring...

really appreciate that! I just can't pretend not to see this support voice. ?

Alright, everyone was aware of my previous association with Megarevo. I have no issues with Megarevo. My close friends often call me Eddie, so when I joined this forum, I didn't intend to create any disruption for my former employer. Now, concerning HUAYU, I'd like to clarify that we are...

Just for in case you are not aware of. All LXP models are on SGIP.

Obviously, the sun is about to set now. ;)

All good now sir, thank you. You have shared so much details. also from my teamate, Gilbert, he also shared how he assisted with that system. He siad you were very thankful to his support.

I understand the concerns you're trying to express here, but I can't fully endorse these accusations. Consider the facts: many customers are still using our inverter with the old firmware last year. As for our new product, based on what we put in the datasheet, I don't see any differences from...

It is true some how but that all features listed on the data sheet are indeed functional and compliant with the certifications and listings we possess, it's important to emphasize that the pursuit of improvement has no end. We greatly value our early users who purchase and use our products, and...

Hi @Watts Happening and friends here Just wanted to provide a quick follow-up on the matter. So, obviously, it wasn't EG4's intention to mistakenly process a partial refund, but this incident serves as a valuable reminder to prevent such misunderstandings in the future. Our team maintains...

Hello @Watts Happening On behalf of Lux Power, I sincerely apologize for your recent experience. I will personally take the time to investigate this matter with EG4 leaders team. Regardless of the outcome (I haven't had the chance to discuss it with anyone at EG4 yet), but I want to guarantee...

Great news to share here about Tigo RSD. Luxpower inverters have just successfully connected to the Tigo Smart RSD monitoring platform! This means that if users connect LXP series (Incl. EG4 18kPv) inverters with Tigo RSD and use Tigo EI services, Luxpower's monitoring system can monitor the...

Thx for your question. @SniperX The current production, upgraded production, has a built-in terminal for extended RSD. No.2, normally the product being produced will be delivered to our distributors' warehouse within 2 months, namely in Oct 2023. this is a thread about EG4 18Kpv, I believe...

Yes point taken. The external RSD is definitely something we should consider earlier. For the current production, it has been upgraded. Thank you

Only when someones install the inverter indoors are they required to extend the RSD switch to an outdoor location, in compliance with regulations. So no problem with the existing RSD function. So this requirement doesn't apply if the installation isn't in that situation. The same situation...

Hi, @Sticky1 The attached file might look too complicated to you. So I've also posted a picture for you to easily connect an external RSD switch, you can find the red wire, and cut that one (so you got 2 wire heads) to connect an external mushroom switch. Let us know if any more questions...

Really. I am not aware of that. weird, can you pls check with @Markus_SignatureSolar?

Has this one been solved @tyrone? not sure if you have this in the states or other countries. let us know if you still need help there. Thx

Right, well understood, sir. I appreciate your experience in that difficult situation. I have a few close friends in Texas; I closely watched what they experienced a couple of years ago. Actually, what happened in Texas pushed governments (not just the US government) to encourage the distributed...

lol. you said Texas. you could imagine the same thing happening to Sol-Ark. But obviously, it won't be like that. the disaster happens, the users are able to set "stand-by' or shut off everything by breakers. and RSD is always working without complicated settings. so really appreciate you...