Most reacted posts

No, nor did I try smoke signals.

Why did you mark this issue resolved? Nothing has been resolved. Read my last post.

My last call was last Friday at 4pm. The only department I could get to answer the phone after many phone calls and trying every extension with their computer automated system with someone in tech support. A woman answer the phone, she was very nice and promised me she would have somebody call...

As I explained in another post, my bank card was never declined. It was an internal signature solar system that declined me after one of their employees was on the phone with me and my bank for over an hour while I got the limit on my debit card raised to cover the purchase. My bank verified who...

If signature Solar wants to collect ALL of the recordings and send them to me for preview and redaction of personal information, then I will likely not have a problem with posting ALL of the recordings. Do they also have recordings of all of my phone calls that were made including the ones...

???

At this point, signature solar is spending a lot of time doing everything but the right thing. The truth remains that no one from signature Solar has taken even a minute to call me. The only thing signature solar wants to do is try to defend themselves on a forum. If they would instead prove...

I certainly wish I had read reviews before I wasted days placing an order with Signature Solar. My problems with this company mirror everyone else's. The problems everyone is having with this company are very consistent. It all boils down to horrible customer service and customer care. After my...

This has NEVER been resolved. SS's employee was on the phone with me and my bank for an hour while the bank raised the limit on my debit card to complete the transaction. SS never told me to be looking for an email to re-verify my identity. Why would they need to... They were on the phone with...

As it is my first post, how would I know that posting something may get a response from them? I'm a 58 year old man who has been in sales and customer relations for more than 40 years. I don't believe companies should be rewarded and stay in business when they treat customers as if they don't...

The debit card limit had nothing to do with the problem. No matter what, their system would have sent out an email rather than my sales rep making a phone call. As stated previously, the customer service manager admitted that that was their mistake. People on here, I guess people everywhere...

I can't believe the complaints about my not responding. Obviously, I have responded with proof as you can now see. But these complaints about non-response came within hours of my having posted at 2:00 a.m. in the morning. Do you people accomplish anything in life other than watching this...

Thank you very much for the recommendations.

No history.

The real question is, "How do they stay in business treating customers like they do?"

They didn't refuse service. Their system has a glitch, which they admitted.

Looks to me like most of the similar businesses sell everything for the same price. The 6000 XPs are all 1399 no matter where you look.

This is the first time I have seen this email from Signature solars identity verification department. The first thing I notice is that not only are they wanting to identify and get government issued identification of the person purchasing the equipment even when they know for a fact because...

Taylor Phillips was very nice on the phone. He claims to be the head of customer service. However, he never got back to me as promised. Another example of failing customer service.

If you could read, and understand what you read, you would know that they did not call without getting through. They sent an email. That's it, and email. Taylor Phillips the head of customer service admitted that and admitted that that was their problem, not mine.

You sent one email. No other contact from signature Solar was attempted. Taylor Phillips admitted this to me on the phone, and that it was a fault in your system. That is not been my biggest complaint as you know. My biggest complaint is that no one has followed up with their promised phone...

I just saw this post for the first time. I have emailed her.

They are responsible for telling me on the phone that the order was complete and that the next thing to happen would be the order shipping out. No one told me I had to be looking for an email buried within the thousands that come in everyday. This is what the head of customer service admitted to...

Another example of you in particular not being able to comprehend what you read. I don't care whether people agree with me or not. That has not been my complaint.

I'm glad Will locked the original discussion. It got way out of hand. Just an update here. SS never reached out to me and still hasn't following their false offer re: phone recordings. They wanted to cherry pick bits and pieces that would make them look favorable. They were not willing to...

So, we've had two people from signature solar comment on this post. What's really interesting is the fact that the primary point of the post is that no one from the company was willing to return my phone calls. That is still the case even to this day. Once again, signature solar proves customer...

Why don't you find the phone call of me talking to the head of your customer service department Tyler Phillips. In that call he admits that y'all are wrong and I am right. He also states that he will call me back. So find your recording of that phone call which never took place. Also find the...

The only topic I have ever complained about is signature solars, and I guess EG4s, lack of customer care and customer service. My only objective was to warn others.

I really don't care what a couple of signature solar employees have to say on a forum when it's their job to run PR damage control. My big question is and always has been, why do none of the managers or employees at Signature Solar return phone calls when they promise they will? If any of the...

? You probably trust the government wholeheartedly as well ? get jabbed lately? ?