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For now, we have updated just the Conext Gateway to v1.17 Build 079 and will wait to see if it still randomly recurs.

Ahhh, but when you get to the point of beating your head against a wall trying to apply logic to explain why the separation between port 502 vs. port 503 and decimal vs. hexadecimal register displacement... Don't come cryin' to me! ;)

It might be useful to add that I only updated the Gateway f/w. v1.17 installed without any quirks. But the XW-Pro's are still at 1.11.01bn49. I did this to minimize changes for isolating the bug. Schneider v1.17 release notes recommend upgrade to v2.04. l have seen no adverse incompatibility...

I recall last year after starting a Gateway/Insight firmware update, initiated from the GUI on a PC, it sat for several minutes until the browser said it lost the connection. Started a continuous ping from the PC until it finally started to reply ... Nothing really abnormal about that. OK, so...

Deleting duplicate post (???)

Before I retired, I engineered a rural county stationary wireless Internet subscription service. I learned a lot of the pitfalls of trying to maintain firmware updates across widely dispersed client "radios" ... basically routers. Of course we used commercially available hardware, and that came...

That sounds like a good plan. As I pursue the Gateway WiFi bug with Schneider, I will update here on my firmware experiences, and probably open a separate thread for that bug. (I say probably because there is an older thread with lots of people having WiFi performance issues, and I bet this bug...

That is really good info. The link to the list of downloads up in post #37 did show v1.18BN33 as a choice last week. They probably didn't test InsightHome and then removed the link on that page (without an explanation) when someone in the field reported the incompatibility. I agree with your...

Just something to add here about a quirk I have seen ... Because after experiencing other (not related to your problem) system issues, I have often gone into our Conext Gateway / Events / log page and found nothing there ... But ... Wait a minute ... I would find log messages pointing back to...