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Hello Ghostwriter66: This is Eric Lundgren : CEO of BigBattery.com. Thank you for bringing this to my attention. You are Correct. Although it can take a very small charge at -20°C, it was inaccurate and has been revised on our website here...

Hello @dirtybobby423 , As much as I am trying to keep prices down, the political climate via "USA/China Trade-War" can sometimes increase our supply-chain costs. I Guarantee that all of our products are in fact the Best Prices (Per/KWh) in the USA. If anyone is able to find better prices...

Hello @aaron_c , Here is a link to an independent tester whom reviewed our batteries in our Model-3 Packs: Here is another link of the extraction process for the Model-3 Cells: Please note, NONE of these cells were actually used - they sat in new packs until we extracted and repurposed...

Hello DerpsyDoodler: Yes, you can confirm that I am the CEO by asking Will Prowse. We care and review comments to see if there is anything that we can do better. Thank you, Eric Lundgren : CEO

K3nny: You are correct. We are simply not going to be sending BETA Versions out for review. In the future, only Mass-Production for review.

Hello CuriousCarbon, To clarify, these PowerWalls are all Brand New Cells. I Guarantee this. You will be very happy with our LFP Cells by Lishen in our 4SLA and 8SLA (12V/24V) Power Blocks. We Guarantee It. : ) If you have any questions, feel free to let us know at Sales@BigBattery.com...

@aaron_c , I built this company to be straight-forward and honest. These cells are in fact never used in any application. My Model 3 Cells have 1-2% Degradation as they were literally pulled from Model 3 Packs that were never used. The mass majority of the battery packs that we sell are in fact...

@Yonkk, Thank you for your video, we have provided you with a $200 credit for the Glue Issue that you had and fixed this in our MFG process. We offered to refund you and replace these batteries but I guess they have been functioning very well for you. Side Note: BatteryEVO, Inc. is our...

Hello Bud Martin: Yes, Seth's pack had the padding installed. No, The pack was not leaking. There was a white-grease stain on the top of the unit but no functional issues were identified. We have already sent Seth a new pack and it's on the way. We honor our return policy and are happy to...

Hello All, This is a new product, thank you for your help bringing this to our attention so we could fix it. Update: - All information on our website was fixed the day this error was brought to our attention. (Yesterday). - The (67) Units that were pre-sold with BMS Settings at (-5C) have...

Hello Solarwanabe, Yes, These A123 Cells are all Brand New. Here is a picture of the crates in which they came from. : ) We Guarantee you will be happy with them. If you have any questions, feel free to let us know at Sales@BigBattery.com Sincerely, Eric Lundgren : CEO Eric@BigBattery.com

Hello @Ampster, These LFP batteries & cells are new. Hope this helps. Thank you. Sincerely, Eric Lundgren : CEO Eric@BigBattery.com

@Picasso, You are somewhat correct, these units are all NEW Model 3 Cells which were never put into use in packs. We extracted these cells and they are measuring 98-99% of original capacity. We have parts for another 700+ Packs, then we will be sold-out of this product. If you have any further...

Hello @ghostwriter66, To clarify, All marketing material had been fixed within (24) hours of bringing this to our attention. The (67) Units set to cut-off at (-5C) have been recalled and recalibrated for said customers. We covered all Shipping Costs & Labor Costs - and provided a $100...

@Will Prowse , Thank you for your feedback. Your video's help us to become better. We appreciate your honest reviews and respect you as a leader in this space. Sincerely, Eric Lundgren : CEO Eric@BigBattery.com

k3nny, You are correct. I would add that the Mass-Production Models with all issues fixed are already in Will's possession in his trailer. The battery tested in Will's last video was the Beta sent to him 4.5 months ago. If anyone has our product, they can see that the mass-production model has...

Hedges, Wherever our battery cables wrap through sheet-metal, the sheet-metal is protected with a rubber ring. This fire-extinguisher is a (4th) safety feature.. Our BMS is the main safety feature and yes, it functions in the format you have stated. We are all about "Constructive Criticism"...

Hello SpongeboB Sinewave, All of our batteries are bottom-balanced and tested prior to MFG and our BMS keeps voltage balanced. If you buy a pack and you see that this is not the case, feel free to return it for a replacement. Thank you.

DerpsyDoodler, Yes, you are correct. What I was referring to is the amount that it costs to get "UL Certified" and the bureaucratic process of attaining this certification are in my mind "BS". We could not agree more.. I agree, Safety should not be a cornered monopoly that stifles fair...

DouglasHHI: Yes, I agree. I hope Will Prowse does open his units and check. They would be there. They are included in every OWL, HAWK, HUSKY or LiFePO4 Battery that we provide. Thank You, Eric Lundgren BigBattery, Inc.

Hello GhostWriter66, Thank you for your understanding, it has been corrected on our literature, website and product listing. We have sent an eMail to all customers who received this product and offered free returns, replacements and credits for the inconvenience. The battery is safe but the...

Hello Steve_S, I couldn't agree with you more. You can tell the true measure of a company not when things go well - but when there is a problem. If anyone has a problem with our batteries - we fix it. We want to be known as the company that does the right thing - even when it costs us dearly...

Will Prowse, Your right, we have no room for mistakes when dealing with electricity. The BMS was set to (-5C) on our pack which is safe per our tests that I am happy to share with you. At these parameters our battery is safe, yet we are recalling the few sold prior and resetting the BMS to...

LithiumLover, Please send me your contact information to Sales@BigBattery.com and cc' Eric@BigBattery.com If you have not already received your order, as the CEO of BigBattery - I am happy to look into this. Just an FYI: If you purchase batteries that are on "Back-Order" that may be why they...

The "OWL" uses 170Ah Lishen Cells V.S. "OWL MAX" uses 202Ah Lishen Cells and includes other bells & whistles. Hope this helps.. - Eric Lundgren : CEO

Hey DouglasHHI, Sorry, got busy running this company. Anything I can answer for you? Best, Eric Lundgren : CEO BigBattery.com

Hello LithiumSolar: I hope this can bring some clarity. To be exact, there were (11) Cells with issues out of (10,000) New Lishen Cells purchased from NEC. That is ".0011" of cells having issues which were caught during our (2x) QC Process and never delivered to customers. This was not a...

@Will Prowse : I respect your opinion and would love to see you review the mass-produced units that you have been using in your solar trailer. All changes made to the mass-produced version were made prior to your video on the Beta-Version. You have had these for some time now in your solar...