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So Signature Solar just called and is telling me that both units must have PV input and that the PV input can't be shared between the inverters. IE each unit must have input from a separate array. 6 inverters requires 6 separate arrays. This makes no sense to me. It's not mentioned anywhere in...

I bought 6 EG4-LL batteries and two 6500EX inverters from Signature Solar. Shipment arrived quickly, packaged well, and absolutely no damage (All the way to PR from Texas, not too shabby). I quickly got to uninstalling my Schneider system (Moving it to another house) and installing this one...

You may be right. But if at the end of the day we come to a mutually agreeable solution, I'll be happy enough. Frustrated maybe, but happy.

Because this is my house - Because I received a faulty inverter out of the box, I lost a bit of trust in the system and no longer trust it to power my entire house without fail 24x7. I'll put it in my shop and if after 6 months or 12 months I haven't experienced any further issues with it, I may...

Switched everything around and performed the same test and the faulting inverter is still faulting. Non faulting still not faulting. Moved pv input to faulting inverter, still faulting.

This morning I went out and did a pre-video test of the faulting. I wanted to send a new video of the fault occurring to Signature Solar. Inverter 1 was fully indepedent from inverter two, just like yesterday, turned it on, immediate fault 52. So now that I knew the issue was still happening...

From the manual, error 52 is "Bus voltage is too low" with a suggested resolution of "Check to ensure you are getting proper PV voltage to the inverter." Which is funny since the unit that's actually receiving the PV input throws no faults and has been charging the battery bank all day...

I've read the 40 page saga. Kind of hoping maybe they've learned something since then. It doesn't hurt to hope.

We have a 6848 xw pro. Have had it running for 3 years or so. My one complaint is related to grid support. Over the years I have spent many tens of hours on the phone with Schneider (Who has VERY knowledgeable support) trying to diagnose the issue, and while it has gotten better, we've never...

Still waiting for a resolution to this...At this point I think we're all in agreement that the unit is bad, so hopefully a warranty replacement will be processed ASAP to get us back off-grid, the way we were before we installed these things...

I have 2 friends locally waiting on a resolution, too....

Yeah, that's the plan. I've already purchased the cable to load it, just have to find time to actually install it.

I thought I was out of the woods, but nope. While the inverters ARE happily inverting together now, I'm getting only 130W of PV (Just enough to power the fans I'm thinking). Yesterday on the NON faulty inverter, it was charging the batteries perfectly. Now that I've moved the PV input over to...

I just configured the NON faulting inverter to be stand alone, fully disconnected PV input from it, and it inverted just fine, no faults, leading me to believe that you do not require PV input to all units. I have sent a video of this to Signature Solar (Along with other photos and videos that...

Exactly. Like I said above, so far support has been great. A bit slow maybe, but I'm not being ignored. I hope that trend continues through the warranty process, but based on what I've read, I'm a bit scared that isn't going to be the case.

Right, I know how the charging cycle works - I've had solar for years before these units. The batteries are only at 65% SOC currently - They ought to be taking all of the PV they can take right now. Edit: Realized that sounded dick-ish. Wasn't my intention - I appreciate the input.

For where the OP is located (I'm here too) that is a normal grid voltage. Mine is actually several volts higher.

I've sent the photos. Hopefully we can get something resolved today.

That's a big fat maybe. The space is tight and the conduit is already run - Not sure if I can make it reach to the other unit. I also had thought about changing the 2P1/2P2 assignments as a test, but hadn't gotten to that yet. I think I'll go try that first.

They shipped me a unit. They were able to duplicate the issue on my original unit, but said the issue went away after they updated the firmware on it. I have not yet had a chance to actually install the replacement unit due to life getting in the way.

I appreciate it. I'll report back after work when I've had a chance to look at it.

If it comes to it, we'll just have to test the limits of our chargeback capabilities I guess. I'm looking for the other thread that I guess I've missed somehow.

I would trade you my Gateway for your Insight Home if you're still looking. Only offering because I only use it for logging in to check the status of things and don't have any fancy automations set up.

It's Model 865-0329 and Hardware Revision B. I'll PM you my location.

The batteries are the same chemistry. They're both Lifepo4s. Both batteries have a max voltage of 58.4. Doesn't that mean they top out at the same exact spot, theoretically? Sorry, not sure what you're suggesting here. I have two 6500EX inverters and 13kw of PV. The batteries are in the same...

Yeah, me too, because ever since I decommissioned my Schneider setup and installed this one, we've had at least one grid outage a day (Grid here is awful). We're losing perfectly good food because of this. I really need this to be resolved today.

We have had a Schneider system running flawlessly (ish) for a few years now, but are moving that equipment to another house, and so went with the cheap option on the main house. Point being, I'm not totally new to solar installations, but I cannot figure out what's going on here. I have...

I just went and restarted them again, and error 03 is gone but 52 is still present. 52 is the low bus voltage warning. There is no PV input on this primary inverter, which may be why it's complaining about that? How can I tell it that there is no PV input to see? I can't find anything in the...

I have two Discover 42-48-6650 batteries that are about 4 years old. I also have 6 EG4-LL batteries. These batteries used to be on different inverter systems (House and shop), but I've since extended the house AC circuit out to the shop and eliminated the second inverter. The problem is that I...

Even after setting master to EG4 and 2P1 and the slave to USE and 2P2 (180 offset), I still get the error. Thing is, I ONLY get it after I turn on the slave unit. IE, if I turn on master (With the button on the front) and do NOT turn on the slave (IE just connect PV input so that it turns on...