Just tried to update mine this PM. Sig Solar has turned into a regular s show. I am getting NO help out of them. They have added staff, as they needed too, however very short on tech experience. I have down loaded their software, watched their 3 yr old vid and never could establish coms w my...
I have found that this board will not allow uploads of these file types. So we are dead at this point. My suggestion is a call to Sig Sol to get the file sent to you straight away. Sorry about that.
Just off of the phone with tech at Sig Solar. He recalled a similar issue with this unit which was corrected by a firmware update. The latest update was issued in Oct 2022. But is labeled: SPF 8K-12K DVM Firmware 06-23-22. The zip file contains an .mp4 file explaining the process of...
Sounds like your problem has grown larger than mine. Obviously, you have done a hard power cycle of the unit, which was all I needed to do to get mine to re-engage and begin charging. Sig Solar needs to up their game a bit as I have called them 2x on this very issue. Please keep me in the...
I would suppose you have the latest firmware update in the new unit. Since you just purchased. I have only been able to "clear" the fault by powering down the unit...pv and bats. If you dont mind the question, what is your PV arrangement? I will call sig Solar this week to chat about this issue.
Unless things have changed significantly, I doubt it was in the warehouse for any length of time. Seems they were running w minimal inventory for a long while.
I am never up early enough to put an eye on my panel input voltage. Only suspect that in the lower 30s it would be cranking out the watts. Will keep you posted on what i find.