I’d say the jury is still out on SI, unfortunately
PowerPro Battery Died Suddenly
- Thread starter cowduck
- Start date
42OhmsPA
What's in a title?
I forgot to take my glasses off, now that we’ve got that out of the way these batteries are nearly weightless
ScrotpusGobbleBottom
Corn Pop was a bad dude.
nearly any pallet will work. I ship 350# things on pallets all day and I have seen some down right horrible strapping. Most of which arrived in tact.
The worst thing that repeatedly happens is getting stabbed with forks. No pallet or strapping will save you from that.
SignatureSolarJess
Customer Experience Excellence Ambassador
- Joined
- Nov 21, 2022
- Messages
- 586
I completely understand your frustration about having to supply your own return shipping supplies. It's definitely not an ideal situation, and I can understand the anxiety it might cause. However, rest assured that we've received returns in less than ideal conditions, but the product still made it to us unharmed. Your input is invaluable, and we're committed to improving our processes to ensure a smoother experience for our customers. If anyone has any questions or concerns, please don’t hesitate to reach out to me at engagement@signaturesolar.com!
DIYrich
Solar Wizard
I think the solution is to ship the replacement, and customer uses the pallet and shipping box to return the defective unit. Take a credit card hold incase the customer doesn't return the defective unit.
MTM98290
Solar Enthusiast
- Joined
- Dec 24, 2022
- Messages
- 312
I think that the input is clear, the OP needs a replacement and a pallet. The pallet that the new one comes with just happens to be exactly perfect for returning the defective one that is under warranty.
The hassle of replacing a few month old unit is bad enough, why add insult to injury and make him procure his own shipping supplies, wait forever for SS to recieve it, then wait yet again for a replacement to show up?
I think that the product is a very promising format and I am very interested in such a product, but not if I as the customer will be made to jump through unreasonable hoops to get a replacement.
A battery may just be a hobby toy for some, but it is a matter of serious concern for off grid users. Can you imagine telling a customer in the mountains during winter to wait 2-4 weeks to get their power system back online?
SS is basically saying, "Give us what we want first, then we will give you what you are owed."
Can SS not just charge the CC of the op if he never sends the failed one? That is common practice also.
If I have to purchase 2 to feel that my power system can realistically be trusted, I will not ever be interested in purchasing any.
Dealing with problems early on goes a long way to promote sales and confidence. The outcome of these types of transactions sways myself and many others.
cowduck
New Member
Thanks for advocating everyone! @SignatureSolarJess was able to get an exception granted for me. I am getting an advance replacement.
I will keep everyone updated on the process.
I will keep everyone updated on the process.
Jarrett_Mccool
Online Support Manager
Also, to keep everyone in the loop for what EG4 is doing with this battery. We have spoken with Signature Solar and they are shipping this straight over so that we can get our battery QA to take a look at it. This is a bit of an odd situation, so to make sure that our distributors and our teams have an idea as to what has happened to a battery that displays this behavior, we are doing what we can to collect that data and inform them with how those situations will need to be handled.
ScrotpusGobbleBottom
Corn Pop was a bad dude.
You are the best!
Lighthouse Beacon
Following the Light
It appears siggy sol is giving you pretty good treatment in here… Us Sungold boys deal with some ReAL drama
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Lighthouse Beacon
Following the Light
Wow caught up with the thread. I call you lucky! You signature solar boys are spoilt! Glad it’s working out for you
cowduck
New Member
Good plan!
DIYrich
Solar Wizard
Another person I know is having problems turning on a new Powerpro. Seems like there may be a quality problem.
I think there is a market for a battery with a user replaceable BMS. Send me a new board, and let's see if that solves the problem. Save the cost of shipping a new 300# battery, and sending the old one back.
I think there is a market for a battery with a user replaceable BMS. Send me a new board, and let's see if that solves the problem. Save the cost of shipping a new 300# battery, and sending the old one back.
Hedges
I See Electromagnetic Fields!
- Joined
- Mar 28, 2020
- Messages
- 21,836
Replaceable connectorized control module. High current path through shunt and FETs or contactor stays with battery.
My cars have a clip with spare fuse. Have spare BMS/interface stored on battery. If one fails, user plugs in new one and returns old for replacement.
(Or, buy tier-1 brand. For 2x ~ 4x the price of battery, 10x ~ 20x the price of BMS.)
My cars have a clip with spare fuse. Have spare BMS/interface stored on battery. If one fails, user plugs in new one and returns old for replacement.
(Or, buy tier-1 brand. For 2x ~ 4x the price of battery, 10x ~ 20x the price of BMS.)
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