I have same problem,it was working fine but then i changed the password from 123456 to 000000, then neither worked, contacted the Hankzor store and they gave me a temporary password (15 minutes) I opened the bms and turned on the charge/discharge buttons, I then tried to change password back to the original (123456)would not work, tried many times would not change the password, only the temporary password worked, which of course ran outEDIT: I do not know what I did exactly, but after trying many many different versions on my phone, now the version 4.8.5 works. For now I am glad it works, but I have no confidence in this BMS anymore.
I just tried "rebooting" the bms to resolve the issue but it made it worse. I have the little LCD for the bms and it showed a charge of around 90% before the reboot (e.g. disconnecting and reconnecting all bms wires) now it says 74%. That suggest that it has now completely reset the charging and discharging parameters as the SOC on the display depends on how high you set the top voltage of each cell.
But: I still can't login. If the factory (or user set) PW are that baked into the chip, then why would it not accept it now?!
I just emailed the seller on Aliexpress (Hankzor) and described my problem. They quickly replied and said I need to send them a message and describe my issue. So much about their help. They can't even read a simply put support inquiry before hammering out an automated standard response email.
I'll wait for a proper answer a bit but in general, I will be on the look out for a proper BMS with support and engineers that continuously test their soft- and hardware for good. I mean, who guaranties that something like this won't happen again even if this gets resolved for now. If this would have happened to me in a complete off-grid situation I would now be without electricity since I can't reach the "discharge" toggle switch in the app.
Is there a good tip for a seller that I can ask for for the reset code?
I contacted them on the Aliexpress messenger, got a temporary password (15 minutes)I too have same issue after changing password, I'm desperately trying to contact hankzor & jkbms as my battery project is halted until I am able to login to this thing.
Any ideas on best ways to contact them?
Hi yes I was able to contact them as well on the aliexpress app. I got a temp bluetooth pin and they mentioned there are some bugs in the recent versions of the app. They suggested to download version 4.8.4I have same problem,it was working fine but then i changed the password from 123456 to 000000, then neither worked, contacted the Hankzor store and they gave me a temporary password (15 minutes) I opened the bms and turned on the charge/discharge buttons, I then tried to change password back to the original (123456)would not work, tried many times would not change the password, only the temporary password worked, which of course ran out
Thanks for the information, where did you download the app?Hi yes I was able to contact them as well on the aliexpress app. I got a temp bluetooth pin and they mentioned there are some bugs in the recent versions of the app. They suggested to download version 4.8.2
I can say that with this version I am able to change both the Bluetooth and settings passwords and they are saved and work fine
I even noticed that the newest version of app that I was previously using (with the login issue) it wouldn't allow me to save "4" as number of cells.
Done it, now sorted, thanks for your input ??Hi yes I was able to contact them as well on the aliexpress app. I got a temp bluetooth pin and they mentioned there are some bugs in the recent versions of the app. They suggested to download version 4.8.2
Link to that version (android): https://github.com/NEEY-electronic/JK/blob/JK-BMS/jkbms-4.8.4.132(1)(1).apk
I can say that with this version I am able to change both the Bluetooth and settings passwords and they are saved and work fine
I even noticed that the newest version of app that I was previously using (with the login issue) it wouldn't allow me to save "4" as number of cells.
I am intending on doing that, as soon as I can login to my AliExpress account.Changing the password is a known problem (it doesn't work). Go through your supplier to have JK reset your BMS.
Can you please share the code? I have the same problem. thank you.This morning I finally managed to get a code, they said it only works for 15 minutes but not sure why. The BMS is not internet connected, the phone App didn't access the internet either, it can't be time related as it would get rather complicated, you could be anywhere in the world, your phone may have the wrong time etc.
However it works it solved the problem, and I set the pairing code back to default.
Its a terrible system, why they didn't put a reset button on the BMS I don't know, to have a supposed time restricted code, that you have to get from somewhere that is not open 24/7, and when they are don't respond quickly, in a different time zone is just plain stupid. I arranged numerous times to do it between 06:15 and 07:15 but it didn't happen. Got lucky today, they tried putting me off until Monday, but I told them how disappointed I was, and how ridiculous the situation was.
PM sent, let me know how you get on.Can you please share the code? I have the same problem. thank you.
This morning I finally managed to get a code, they said it only works for 15 minutes but not sure why. The BMS is not internet connected, the phone App didn't access the internet either, it can't be time related as it would get rather complicated, you could be anywhere in the world, your phone may have the wrong time etc.
However it works it solved the problem, and I set the pairing code back to default.
Its a terrible system, why they didn't put a reset button on the BMS I don't know, to have a supposed time restricted code, that you have to get from somewhere that is not open 24/7, and when they are don't respond quickly, in a different time zone is just plain stupid. I arranged numerous times to do it between 06:15 and 07:15 but it didn't happen. Got lucky today, they tried putting me off until Monday, but I told them how disappointed I was, and how ridiculous the situation was.