EG4 18kpv customer code
- Thread starter smmarczak
- Start date
Adam De Lay
Solar Wizard
I believe you have to get that from the place you purchased the inverter from.
gsell
New Member
I have the same issue, can't find the customer code. Sent emails to the place I bought it from and no response.
rakitejada
Solar Enthusiast
Did you ever get an answer back? Im having the same problem
gsell
New Member
No I have not. Filled out the commissioning form they send and have heard nothing. Very Frustrating.
gsell
New Member
EG4 reached out to me this morning and helped me out.
rakitejada
Solar Enthusiast
Thanks for your reply i had to call and stay on hold for 31 minutes just to give me a generic “code”… im not going to write the code here because i dont want to get banned or whatever, but if its the most basic code and its the same for everyone, why not just make it public?
Quattrohead
Solar Wizard
I think the idea is is that they want to do the initial setup for you to make sure everything is right for your situation but yeah having to hang around waiting for them isn't so much fun.
The secret sauce isn't exactly original or sophisticated, it's all in a name LOL
The secret sauce isn't exactly original or sophisticated, it's all in a name LOL
rakitejada
Solar Enthusiast
They did not help or even ask about my system or setting up or anything. They just asked for my order number and gave me the “name”… that was pretty funny @Quattrohead
Quattrohead
Solar Wizard
Signature ?
golf129
New Member
looking to get a eg4 18k pv , do i need a auto transfer switch with this unit for when the grid power goes down , to run off my battery bank
if some one can help
thank you
if some one can help
thank you
Adam De Lay
Solar Wizard
You don't need one, it has a transfer switch built into the unit.
Brucey
Solar Wizard
Signature
timselectric
If I can do it, you can do it.
- Joined
- Feb 5, 2022
- Messages
- 19,558
?
yup, on hold with them 10+ min so far. really ridicules that a Company ID code is like top secret info. Neither Victron or Growatt require this info for a customer.
HighTechLab
AKA Dexter - CTO of Current Connected, LLC
- Joined
- Sep 23, 2019
- Messages
- 1,756
If you buy through Current Connected, the code is "Current Connected". It's important to use the right code, because if you got it through us and want to take advantage of our tech support, then we can only access your installation if you use our code.
Last edited:
OK, 20 minutes on hold but I have to say the rep knew what was coming. I sent an email about 30 min prior and when I called she had my phone number from the IVR and looked up my account and had my email pulled up. Before I could finish with my request she has the code I needed. The support was very nice and much faster response then the previous time I called about a year ago. I did recommend putting this code in with the product to avoid a 5 minute call and the customer on hold for 20 minutes.
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