EG4 Monitoring Account Type

As a DIY installer, it would be convenient if we can get setup with an "installer" EG4 monitoring account rather than an "end-user" account, so we can access more of the inverter settings through the portal. I contacted EG4 about the possibility of converting my account to an installer account, and the response I got was:

Unfortunately, we are not in charge of sending out installer accounts . That would be delegated with the distributer. I would reach out to their customer service team and they should be able to give you the correct route to take with installer accounts.

Click to expand...

I contacted Current Connected about it and they told me they can't do it either, that it would be EG4. @HighTechLab - would you know how this can be handled?

We will do our due diligence and get back to you ASAP. (Likely next week due to the holiday.) Feel free to drop me an email if you would like at dexter@currentconnected.com if you prefer to communicate that way.

@JR11

I have reached out to EG4 to get this resolved. I have spoken to everyone hear in the tech support office, and figured out where this information came from. This was a misunderstanding by a couple of our newer techs. I have the instructions on how to set this up in bound. I have also taken the time to let all the techs know this is possible. We should have the documentation by early next week. If you email me directly I will take care of this and get you all set up. My email is Jason@currentconnected.com.

Once I have the documentation all techs will be brought up to speed on this process. I apologize for the misinformation, but we have taken the steps to resolve this.

Jason,
Current Connected

I received the information on how to set up this account. I will be in the office for roughly another hour. If you can reach out within that time frame, I can get you squared away today.

Jason,
Current Connected

Great news - thank you guys

CCJ said:

I received the information on how to set up this account. I will be in the office for roughly another hour. If you can reach out within that time frame, I can get you squared away today.

Jason,
Current Connected

Click to expand...

Thanks Jason - replied to your PM and sent an email as well. I appreciate the help!

I received both your message and email. I will get this squared away for you ASAP.