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EG4 3k think the inverter bad?

J

Jmhai3

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Joined
Nov 28, 2023
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I was trying to get the WiFi to work and the unit was on and connected to the one 48v lifepower4 battery and it had no load or anything plugged in on AC in or out and PV not connected. It just shut completely down and smelled a little heat from it. I shut it off and the battery reset everything and now will get a flashing 6P code when inverter is turned on but nothing when the inverter switch is off like last pic. The first two are how it is flashing. If I connect the AC in it show volts in but does the blinking screen with the 6P flashing.
 

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I sent an email for support from SS and didn’t even get a chance to cycle the battery once.
Was able to hookup the AC/in cable for wall charging and charge to battery to full.
The AC/out is a power strip.
Tested running a computer off AC/out and unplugging AC/in, it changed over to battery power without issue and back again when AC/in reapply.

Hope there is someone here with experience on this or can say how did SS do when working thru issue like this?
 
Same setup with same issue. After sending photos, speaking with Signature Solar support, and a couple emails back and forth, I ended up buying another unit and returning the failed unit. Received the second unit and was credited for the defective unit within a week or so. New unit up and running normally for a week with no issues.
 
Thank you @Goin'Solar !

@Jmhai3 Calling in is definitely quicker! If you'd like to send an email to engagement@signaturesolar.com, I can check the status of your inquiry in our email queue and get you an estimated response time for your email. I can also send you an approximation of the wait time in our phone call queue at the time of my response to your email :)
 
SignatureSolarJess said:
Thank you @Goin'Solar !

@Jmhai3 Calling in is definitely quicker! If you'd like to send an email to engagement@signaturesolar.com, I can check the status of your inquiry in our email queue and get you an estimated response time for your email. I can also send you an approximation of the wait time in our phone call queue at the time of my response to your email :)
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Thank you,
I have shared my info to date in the AIO folder and currently received an email from your RS representative and waiting on another email with an RMA to send the unit back to be replaced.

Will update my experience in that posting.
No one seems to have had the same issue I seen and with a few pics and test results the tech concluded to get the unit back and replaced.
 
FeoRey said:
Same setup with same issue. After sending photos, speaking with Signature Solar support, and a couple emails back and forth, I ended up buying another unit and returning the failed unit. Received the second unit and was credited for the defective unit within a week or so. New unit up and running normally for a week with no issues.
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Just read your post after sending the one before this one.

You had the same instant dead screen and function?
When everything turned back on it not seeing the battery and screen cycles full screen, (beep) 6P fault code, blank screen repeat?

Did they say what failed on your return unit. Nothing looked bad internally to me when asked to remove the cover to check.
 
Jmhai3 said:
Just read your post after sending the one before this one.

You had the same instant dead screen and function?
When everything turned back on it not seeing the battery and screen cycles full screen, (beep) 6P fault code, blank screen repeat?

Did they say what failed on your return unit. Nothing looked bad internally to me when asked to remove the cover to check.
Click to expand...
They weren’t able to determine a cause before I returned the unit and I haven’t heard anything regarding the issue although I was promptly refunded.
the defective unit was doing exactly what yours is doing. On, flash 6p, full screen light up and then shut down.
I bought a replacement thinking better to have a new unit rather than getting a possible remanufactured unit, so far it’s been working fine.
 
FeoRey said:
They weren’t able to determine a cause before I returned the unit and I haven’t heard anything regarding the issue although I was promptly refunded.
the defective unit was doing exactly what yours is doing. On, flash 6p, full screen light up and then shut down.
I bought a replacement thinking better to have a new unit rather than getting a possible remanufactured unit, so far it’s been working fine.
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Ok, same here, a couple pics and an Ohms test to get it replaced, maybe becoming a know issue.

Mine was a new unit too, so not sure if new or refurbished is better or not since it looks like a component failure maybe the problem. They had no refurbished units when I was ordering, so may get yours with whatever was broken fixed. It worked great right up to the issue started.

I got an email asking for the requested information last night even though everything has been communicated and still waiting for the RMA email info. It said they were closing my ticket if I didn’t respond by the 5th so I hope they communicate internally to get info up to date.
 
Jmhai3 said:
Ok, same here, a couple pics and an Ohms test to get it replaced, maybe becoming a know issue.

Mine was a new unit too, so not sure if new or refurbished is better or not since it looks like a component failure maybe the problem. They had no refurbished units when I was ordering, so may get yours with whatever was broken fixed. It worked great right up to the issue started.

I got an email asking for the requested information last night even though everything has been communicated and still waiting for the RMA email info. It said they were closing my ticket if I didn’t respond by the 5th so I hope they communicate internally to get info up to date.
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Good morning! I just wanted to let you know that the email you received saying that your ticket will be closed is an automated message that is sent out when an email is not responded to. If you've already been taken care of, you can just disregard this message, and if you need to reach back out, just reply to the thread you have been speaking to your associate on previously :) I will reach out to RMA to confirm that everything is moving along smoothly with your replacement!
 
SignatureSolarJess said:
Good morning! I just wanted to let you know that the email you received saying that your ticket will be closed is an automated message that is sent out when an email is not responded to. If you've already been taken care of, you can just disregard this message, and if you need to reach back out, just reply to the thread you have been speaking to your associate on previously :) I will reach out to RMA to confirm that everything is moving along smoothly with your replacement!
Click to expand...
Thank you, and yes everything is moving along smoothly (received it today). I know the holidays will slow things down, since I work in manufacturing quality for a large automotive O.E. component supplier for over 25+ years.
 
Jmhai3 said:
Thank you, and yes everything is moving along smoothly (received it today). I know the holidays will slow things down, since I work in manufacturing quality for a large automotive O.E. component supplier for over 25+ years.
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You're so welcome! Please let me know if you need any assistance moving forward!
 
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