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Just something to add here about a quirk I have seen ... Because after experiencing other (not related to your problem) system issues, I have often gone into our Conext Gateway / Events / log page and found nothing there ... But ... Wait a minute ... I would find log messages pointing back to...

For those using InsightHome / InsightFacility ... First of all, disclaimer, you should assume that opening one of these boxes could void an existing warranty. Also, the circuits inside are delicate PC board components, so only proceed if you have had adequate training and experience working...

Hey, very happy to hear the SD card replacement worked for you. ? I also think the additional detail you provided regarding the LED activity and timing will help reassure anyone else that gets stuck with CG SD card failing and trying this fix. I'll add that even though I did not use the...

Hello, just wondering if you had a chance to test? If the remote site has a router doing DHCP on the CG's LAN, one of the guys could swap in a new microSD while it's temporarily disconnected / powered off (preferably in the cab of his truck). I would give it 5 to 10 minutes to reformat the new...

For some reason, the forum tool wouldn't let me do this as a reply on Friday. I know it's been almost two months since your OP, but just wanted to make sure you got a notification about my fix in the previous post ... Hopefully you haven't tossed your gateway already. :)

If you read closely in the Conext Gateway User's Guide, under features, there is a vague reference to an included 8Gbyte MicroSD card ... Used for keeping statistics. There is no other mention of using it. Since our Gateway is in a weather-tight shed, I had to scratch some old brain cells to...

Had the same bug ... And found the fix! Unless someone confirms otherwise, I bet this is limited to the Conext Gateway, with its unique hardware setting it apart from the InsightHome & Facility. I also bet schneider knows about this bug but doesn't want to admit to a design defect with users...

It might be useful to add that I only updated the Gateway f/w. v1.17 installed without any quirks. But the XW-Pro's are still at 1.11.01bn49. I did this to minimize changes for isolating the bug. Schneider v1.17 release notes recommend upgrade to v2.04. l have seen no adverse incompatibility...

I actually wrote a custom lua program to scan for various solar network communication problems every 25 minutes. One of the checks I added was WiFi scan for the specific ssid. From my experience on v1.16, bug would recur between 4 to 14 days since the last time it was cleared. So far only...

Ahhh, but when you get to the point of beating your head against a wall trying to apply logic to explain why the separation between port 502 vs. port 503 and decimal vs. hexadecimal register displacement... Don't come cryin' to me! ;)

I think that list was inherited from the original Xantrex product line. I first got into doing modbus for the newer products like XW-Pro. The modbus x-ref pdf's for those are now packaged under Schneider's network interface boxes Context Gateway and Insight Facility/Home under Downloads /...

So you were able to successfully install v1.18 (so far it looks like the new v2.10 for XW-Pro not yet available). Over in Conext Gateway v1.16 BN4 Bug: AP Mode Random Enable / WiFi Performance Issue Post #8 @sancsam mentions that after v1.18: Just wondering if you also ran into a network...

OK, then in that case I will stay at v1.17 and post here if I experience this bug again. Thanks for the info! :)

Thank you for following up here! For me, as far as I can tell, the update from v1.16 to v1.17 went smoothly without any config changes. IMHO it is very poor programming style for their update to have lost the connection settings! A WiFi connection in this day and age is expected to be a...

That is really good info. The link to the list of downloads up in post #37 did show v1.18BN33 as a choice last week. They probably didn't test InsightHome and then removed the link on that page (without an explanation) when someone in the field reported the incompatibility. I agree with your...

Ah, interesting.. If you should think of it in a week or two, please check it again. Schneider is mostly saying the 3 models have identical innards. But I know from experience that WiFi chipset hardware makers have very fast chipset version cycles. Differing WiFi hardware versions could...

That spoils a lot of the fun. Two questions: 1) What was the previous f/w version on your InsightHome ? 2) So just to confirm, you downloaded the firmware to your management computer, you unzipped that file into two files: a) Release Notes b) The actual firmware file, and then you used the...

Thanks for the feedback. On mine, the GUI only ever shows it disabled. Could you remind me, do you have the model labelled Conext Gateway or the repackaged InsightFacility ? Signal strength wise, both our generic router AP and CG client show -56dBm . When the AP is off, the Modbus...

Hi @Eber & @sancsam You might find this thread useful.

I am starting to feel they don't keep firmware with just one point of control. Here is a different current link: Conext Gateway/InsightHome and Insight Facility Firmware v1.18 ...and that seems to indicate it is OK and available. In my opinion, keeping inconsistent pages active is just going...

For now, we have updated just the Conext Gateway to v1.17 Build 079 and will wait to see if it still randomly recurs.

This same bug should also apply to InsightHome and InsightFacility. I have documented this to Schneider and discussed it with them on the phone, but their call volumes are high and also migrating to a new phone system so getting a fix may take a while. Setup: Mine is a Schneider CG (Conext...

A few years ago, they announced the physical box called Conext Gateway, mostly with the idea of managing the XW-Pros & MPPTs . Then came the push for all manufacturers (not just solar) to make "big" money by doing cloud data mining (and selling) of customer data, so Insight became Schneider's...

I have been off trying to contact Schneider Solar Tech support for the last few days. It sounds like they have been installing new phone switch voice mail as well as upgrading their case/problem management system. If you have been trying to call them and just got cut off, I found it was...

Abby-normal should be OK ... as long as you don't flip The Third Switch !!! :eek:

I recall last year after starting a Gateway/Insight firmware update, initiated from the GUI on a PC, it sat for several minutes until the browser said it lost the connection. Started a continuous ping from the PC until it finally started to reply ... Nothing really abnormal about that. OK, so...

Deleting duplicate post (???)

That sounds like a good plan. As I pursue the Gateway WiFi bug with Schneider, I will update here on my firmware experiences, and probably open a separate thread for that bug. (I say probably because there is an older thread with lots of people having WiFi performance issues, and I bet this bug...

Gosh, I'm sorry I had not been too busy to see your reply until now so I could point out from the release notes: Sadly they just issued a statement to cover their butts and let you proceed "at your own risk" rather than listing specific incompatibilities. If you should find you then also want...

Before I retired, I engineered a rural county stationary wireless Internet subscription service. I learned a lot of the pitfalls of trying to maintain firmware updates across widely dispersed client "radios" ... basically routers. Of course we used commercially available hardware, and that came...

Well, the Export function creates a zip container with 2 files, one of them encrypted. So I started wondering about the latest documentation for the "Insight" box .... InsightFacility Owners Guide_990-91411 Unfortunately, my intuition that they would not be able to assemble and export...

OK, I was wondering if that's what you meant. We have been saving these, but it's a small file. When you start getting people using it to manage multiple XW-Pro's, each Master/Slave) has a different config. Ans then start adding multiple MPPT-100s, etc. I will try to tear that file apart and...

From my experience 1.11.00 build 28 had some settings quirks when setting up the 2 XW-Pro's in Master/Slave mode with AC coupling. So for that, 1.11.01bn49 worked better ... However ... When using Modbus to modulate Devices / Configuration / Power Control Settings / EPC Maximum Charge Power...

Thanks for the reply, but maybe you missed that I said, yes: "The Gateway can export/import its own configuration ..." And yes, the page you attached shows where to do that. But @400bird What I don't see is where one can export/import the XW-Pro Inverter/Charger values. :)

Thanks for sharing your experiences with the firmware updates. I find it so bizarre that for such a very expensive "tier1" manufacturer, Schneider still has so many amateurish firmware quirks. If the firmware had any decent testing, it would never modify what can be critical voltage and power...