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I believe only distributors have access of it and it takes longer than doing manually..

Lcd update can be done remotely… Use the same network to connect to the dongle.. port 8000

double check your wire polarity with the multimeter and then switch either one of the mppt (2 or 3).

The pv input doesn’t have reverse polarity protection. It will burn the mppt board.

You have also considered the mppt range 100-380v. Imo its better to be safe than regret later…

it will set an error or burn the mppt board.... i recommend keep the VOC 400V and below

you might need to update the firmware of the eg4 powerpro.

make sure absorb voltage is set to 56v.. maybe we need to calibrate the inverter voltage reading, dm your inverter sn?

Max settings for On Grid cut off is 90%. This is always been… if you want to keep it at 100% 24/7 set the ac charge time to 00:00-23:59. When the battery is charging it will stay at 56-57 but once the battery starts to discharge the voltage will drop around 53-54v. Battery at high voltage will...

Dm me you inverter sn # thank you.

are you using closed communication between the inverter and battery? If yes change your batt charge control to SOC instead of VOLT. If not set END 1volt lower than you battery spec charge voltage and for START set 2 volts lower than the END voltage.. Since you’ll be using the app to activate...

We do that recommended updating the inverter if everything are working but in this case if your build firmware is less than 1010, and you want ac couple with frequency shifting, you must update to the latest firmware available. If you don’t mine DM your Inverter SN or Dongle Sn?

EG4 latest firmware is 1312 and lcd is v13.. Like i said the ac couple setting about Start and End Soc is only take place when the grid is down or in offgrid application. This will protect the battery from overcharging. It will shut down the ac couple when it reach the END SOC, the ac couple...

Make sure you have the latest inverter firmware and lcd update. 18kpv and Lux 12k operate the same way… If the inverter is connected to the grid the export to grid must be enable and 0.1kw is minimum to make ac couple to work this will turn on the generator input relay on to power your ac...

ac couple must be connected to the generator input. and use ac couple setting under charge settings. Ac couple start (95%) and end (100%) must at least 5% gap difference. if you don't like to discharge your battery, use charge first (pv) settings.

can you take picture under device info?

It can only done with battery SOC ( closed loop communication) or voltage. Your request can be done with HomeAssistant Automation…

Set it to time instead soc. And set the time 00:00-23:59

Try to discharge your battery or put a big load on the inverter… pv production is base on the battery state and the load…

In case of inverter failure, it will automatically go into bypass mode.

It will activate the grid relay, if ON GRID CUT OFF is reach and when you set the inverter to charge from the grid.

You can over panel the inverter, just don’t over-voltage.

I recommend to put a breaker between the SE and 18kpv.

i looked at your data of your system and it seem the inverter is doing its job to keep it at 60 hertz of all time...

Anything with an inductive or high startup current draw. Like well pump, ac central, or a air compressor.

I recommend 200v+ pv input. Lower will be getting pv input error or will delay your production.

I’ll try to look on your data and share with other LuxPower Technical Support.

This most likely expected with off grid applications, if the load is not stable. High surge load will affect sometimes the frequency.

On grid w/grid assist. Mine is pretty stable.

The inverter is pretty fast to de-energized the gen port when i did my test. You have to sized your system correctly. If your not planning to sells to the grid then I recommend more storage. If you use more power during the day then more pv. Inverter max charge output is 250A. Like i said...

Are we talking about the time on the inverter? Mine pretty accurate, i set the time advance on the seconds digit, while looking on my phone with the clock app i the will try to press the set button when my settings on the inverter match on my phone clock.

if the ac couple is more than 12kw for example. 20kw ac couple system. 20-12=8. 12kw will charge the battery and 8kw will support the load and the rest will sell to grid.

If the battery is far to full, 12kw plus the ac couple.

12kw in and out of the inverter. You can add 90 A of ac couple but the inverter will only be available to deliver 12kw.. Anything over 12kw it will sell to the grid Yes for now they are working on to make the frequency shifting better. Yes it will open during off-grid mode when it reach the...

Latest firmware will take care of your problems.