Search results

Did you use the included cable? The pinout on the unit is non-standard and a standard rj45 to rs232 adapter won't work. That would be where I'd check first. If that doesn't yield any results you may need to open a ticket with SS. Also if anyone is curious I opened the dongle to check it out...

Overall I'll say I'd purchase another inverter from them. I bought a trophy battery and couldn't be happier with that. I'd probably opt to buy solar panels local as I've read some horror stories about them through SS as well as other companies but that's just me.

For anyone who's curious about the finality of this here's the wrap up. I opted to put my CC on file and had them ship me the new unit before I shipped the defective one back. New unit worked flawlessly and rma covered shipping both directions. It took them about a week to issue the refund of...

I do all my videos unrehearsed too. Just easier for me to do lol. And at least you got hair, I'm bald! ?

I think you nailed it, a tech team that isn't trained. There's basic user triage but I feel when you're going to support tech you need a team who'll tear down and really understand the nuts and bolts. I know it isn't always possible to train everyone from phone support to the tier 3 engineers...

Maybe they could run their own forum, call it "just the tips"? I'll see myself out.

I'm curious, do your pis connect to the devices for serial access? Because first off cool. I also agree with you on a pi can't cause damage as said it's doing. I have yet to hear any definitive answer other than anecdotal user plugged in a SA 3 times and fried 3 dataplanes. It would be cool if...

So here's my hot take on it. Working in IT almost all commercial equipment use a serial rs232 connection through an rj45 connector. After going through the manual twice reading the sections on plugging into the rj45 port and there being no mention it uses non standard wiring or calling it a...

Tell me about it! Just figuring out the technical portion of the sensors to get proper reporting has been a nightmare. On top of understanding electronics, you need to know how to code in a few languages and getting it all to talk.... So challenging.

This should be a good start for you. The complex stuff well you're gonna have to spend time on the subreddit if it's still around and the tech articles. I'm starting out myself so we're in the same boat. Also to quote my friend who has his whole house wired up with HA, for remote sensors or...

One thing that hasn't been mentioned about solar assistant is it can be integrated with home assistant. You can build protocols and controls around the data. Say you don't want to run your ac when your battery is below say 50% you can set limits for that. Or if you're producing extra solar...

Of course, also verified I'm not neutral bonded in multiple locations as well.

I did want to update everyone. I talked with rma to see about getting a unit shipped out first by putting a CC on file and they did just that. Am I thrilled that I had to do that? No, but I totally understand, they don't know if I'll just ghost them and did all this to get a free unit, so I...

Will, I appreciate to creating this forum and I immensely appreciate that it isn't tied to reddit with all their latest craziness. Without this forum I wouldn't have been to sharey experience with SS with as many people and I hope these posts are catching attention within SS to help better their...

Agreed and it's a shame it had to come to that. I do hope the improve.

Possibly, but the unit is rubber mount Insulated from the concrete backers it's mounted to, because I'm a paranoid person I probed all my leads before and after connection and everything is torqued to the proper tightness. 60v is way took weird of a voltage for an improper install. If it were...

Correct, the port itself is generating 60v between 2 leads, 30v on a couple other legs.

Clearly you don't play EA games ?. But in l seriousness the lack of wanting to help is rampant in companies that focus on profits first. I have a strong suspicion that techs are encouraged to deny warranty claims or are reprimanded for having too many rmas. Just my thought. My suggestion is...

No shit? I guess missed that when researching it!

That's fair, I think it goes back to the company putting profit first, staff and customers second

I can think of 854k reasons lol

For the price, the eg4 product line is really hard to beat. For my needs it was impossible to justify the additional cost of other systems in the market at the time. I think so long as you don't mention solar assistant you should be smooth sailing. Their tech staff is smart and can troubleshoot...

Personally I hope they use peanut oil to boil me, betcha I come out like a deep fried turkey! But I agree it's a culture thing that comes from the top down. I don't fault the techs at all for it. They're just doing their job and I bet they're doing what they can to ensure they keep it.

I think that highly leads to my postulation of ac voltage leakage on the rs232 rj45 port and using a standard cable causing it arc out. Basically allowing the eg4 to fry itself because they use a non standard pinout and seems to be failing to isolate the data board.

Right, when the problem first arose I checked out some rs232 to rj45 pinouts, did some probing and checked against the industry standard pin out a standard cable won't work, which seems silly to me. I mean standards are there for a reason. If memory serves pin 4 and 6 are data high and low and I...

No worries bud, I was skeptical when it was first posted. They've offered me a return label for troubleshooting and shipping me either it repaired or another unit (I assume a refurbished unit which so long as it works and the warranty continues I'm cool with). The rma team haven't reached out...

My best guess is two fold. 1) it appears the eg4 does NOT use a standard pinout for their rj45 port that would easily allow a user to plug in a standard rs232 to rj45 cable (think a Cisco console port cable) because of this the wiring I would assume if you were to plug in a standard rs232...

So less than 10 minutes after Travis posted here, resolution specialist 2 reached out to offer the RMA. It's sad that's what it took, seems like a memo needs to come out for their team that SA doesn't void a warranty but moreso they need to not hear the phrase solar assistant and automatically...

So I buy an EG4 3000 after watching a lot of Will's reviews. I buy it from Signature Solar since of Will's discussion and reviews of them. Not a great company but not a bad company and clearly not a company who's willing to screw people over. They're a US based company after all. WELL I was...