Hello,
We have installed a few solar panels, a battery and a SunSynk 12K 3-phase Hybrid Inverter at work. It runs fine in "island mode", meaning that the solar panels and battery are working fine alone or together, but it never uses the grid. There are no fault codes, the inverter just never uses any power from the grid. The grid power is always at 0W.
We have enabled grid charging in battery settings, and also set a "user time" with battery targets above what it is currently at to see if it would ever start charging the battery from the grid. The AC light also turnes on when we switch on the grid breaker, which I think should mean it has a connection with the grid power.
We are located in Eastern Norway, meaning that we have a 3-phase 230V IT system. My guess is that this is whats causing the issue. I know the inverter has a Grid-setting for IT system, which we have enabled with no luck. The voltage between the phases are a little higher then raw 230V, currently at about 243V, which might also be causing problems? I'll attach a photo of the connections.
We have also noticed a red G in the button left corner on the dashboard which we believe always has been red. See first image below.
We have contacted SunSynk Support for help, but have gotten little response as of yet.
Has anybody else encountered a similar issue? We would appreciate any help. Thank you!
Images
Solar panels, battery and grid on:
Grid settings:
Use timer:
Solar panels disconnected, just battery and grid:
We have installed a few solar panels, a battery and a SunSynk 12K 3-phase Hybrid Inverter at work. It runs fine in "island mode", meaning that the solar panels and battery are working fine alone or together, but it never uses the grid. There are no fault codes, the inverter just never uses any power from the grid. The grid power is always at 0W.
We have enabled grid charging in battery settings, and also set a "user time" with battery targets above what it is currently at to see if it would ever start charging the battery from the grid. The AC light also turnes on when we switch on the grid breaker, which I think should mean it has a connection with the grid power.
We are located in Eastern Norway, meaning that we have a 3-phase 230V IT system. My guess is that this is whats causing the issue. I know the inverter has a Grid-setting for IT system, which we have enabled with no luck. The voltage between the phases are a little higher then raw 230V, currently at about 243V, which might also be causing problems? I'll attach a photo of the connections.
We have also noticed a red G in the button left corner on the dashboard which we believe always has been red. See first image below.
We have contacted SunSynk Support for help, but have gotten little response as of yet.
Has anybody else encountered a similar issue? We would appreciate any help. Thank you!
Images
Solar panels, battery and grid on:
Grid settings:
Use timer:
Solar panels disconnected, just battery and grid: