check SOC chart , but all lthis is personal preferences (or needs), usually SOC charts are for one cell, so you need to multiply for a battery (by 8 for a 24V battery)
28V is ok, (while a bit on the low side, you can get a bit higher , closer to 29) , the 100% charge voltage is usually 3.65 that makes 8x 3.65= 29.2
you can even go higher but most people dont like to push the batteries to high because they want them to last as long as possible.
for the lower limit, that is even more debatable.
the absolute limit is about 2.0V (so 8x2=16V) but there is no chance a BMS will allow that. It will be closer to 2.5V (so multiply by 8, it makes 20V).
even that is considered very low, since the graph shows the useful range stop about 3.0V, after the curve dive very fast.
So you have to manage your settings to get the most of you battery, without hitting the limit of the BMS.
It depends also how you charge the battery, slow or fast. slow is better.