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EG4 48v 25a Battery Charger Update

Rustic said:
I feel the same, this is a backup to my Growatt paired with another inverter. 2 is one, 1 is none
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Same here. I bought mine as a backup for my Magnum. Glad I did because the Magnum charger hasn’t worked from day one. I like the idea of the all in one units. but not the idea that if one out of the three parts quit working then the whole unit has to be sent in for repair. The boat I’m in now with my Magnum.
 
RichardfromSignatureSolar said:
Update to this: Today was my first day back at the office, and I've talked with my support team. There were a few people who submitted the refund request and an employee had misread the statement. She was corrected later, but a few people only received partial refunds. I personally have verified @TEV will receive the correct refund amount and anyone else who didn't receive the correct amount back. If you feel that you did not receive the correct fix on this, please PM me directly and I will handle it. Thanks!
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Not sure what's going on but I received an email from you guys today. This line popped out at me. Is this a store credit or an actual refund going forward?
"We would like to offer a credit to your customer account for the difference in price + $50.00 for the inconvenience."
 
Rustic said:
Not sure what's going on but I received an email from you guys today. This line popped out at me. Is this a store credit or an actual refund going forward?
"We would like to offer a credit to your customer account for the difference in price + $50.00 for the inconvenience."
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I got the same email and that was my first one.....I don't want credit to my account. I want the full refund back to my card.
 
Hey everyone: Just to clarify, because the email going out has confused a few people and maybe the wording could have been more clear. The email sent out was in addition to what was stated earlier - we have added another option.
YOUR OPTIONS:
1. Return the charger. We will pay shipping and refund the original charge of the charger back to you.
2. Keep the charger. We will offer a STORE CREDIT for the difference in cost between a 25a charger and 18a charger, PLUS an additional $50.
3. Keep the charger. We will offer a REFUND for the difference in cost between a 25a charger and 18a charger. NO ADDITIONAL CREDIT.

Hope this clarifies the options.
 
RichardfromSignatureSolar said:
Hey everyone: Just to clarify, because the email going out has confused a few people and maybe the wording could have been more clear. The email sent out was in addition to what was stated earlier - we have added another option.
YOUR OPTIONS:
1. Return the charger. We will pay shipping and refund the original charge of the charger back to you.
2. Keep the charger. We will offer a STORE CREDIT for the difference in cost between a 25a charger and 18a charger, PLUS an additional $50.
3. Keep the charger. We will offer a REFUND for the difference in cost between a 25a charger and 18a charger. NO ADDITIONAL CREDIT.

Hope this clarifies the options.
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I assume we need to respond to the email with our desired option?
 
Roger Harding said:
You guys must be pretty swamped with this? I emailed last week and haven't heard anything back.
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Not specifically swamped with this issue - just a general "BUSY AS ALL GET OUT" due to a full website redesign (seriously, give me some feedback on the new site, my team and me have busted our butts on it!) and all the other craziness that comes with being a solar company right now. Send me your info and I'll see if I can get you an update.
 
RichardfromSignatureSolar said:
Not specifically swamped with this issue - just a general "BUSY AS ALL GET OUT" due to a full website redesign (seriously, give me some feedback on the new site, my team and me have busted our butts on it!) and all the other craziness that comes with being a solar company right now. Send me your info and I'll see if I can get you an update.
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Will there be a 25 Amp version to swap in any sort of reasonable time frame?

I'd rather you keep the money and get what I ordered vs return the one I have and start shopping again.
 
ArkRob said:
Will there be a 25 Amp version to swap in any sort of reasonable time frame?

I'd rather you keep the money and get what I ordered vs return the one I have and start shopping again.
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We have done a tremendous amount of searching to find a suitable replacement, we are working on it. I have no guaranteed vendor as of yet, but I do know this is on our product acquisitions teams radar.
 
So you can't sell an item for 25A, then deliver an item that isn't it. It's against the law in the USA. Of course, they do it in China, but this isn't China. This is why we buy from the USA. You also can't offer a partial refund. Sales people starting mailing items to people they didn't buy, and then trying to get money out of them. So they made it against the law. Then they claimed they did it by honest mistake, as a new way to scam them. So they also made that against the law. These are 100 years old laws... You really need a delivery a 25A charger if somebody buys a 25A charger, or full refund. The law states they don't have to return anything. It would be nice but under the law it isn't required.
 
offgriddave said:
So you can't sell an item for 25A, then deliver an item that isn't it. It's against the law in the USA. Of course, they do it in China, but this isn't China. This is why we buy from the USA. You also can't offer a partial refund. Sales people starting mailing items to people they didn't buy, and then trying to get money out of them. So they made it against the law. Then they claimed they did it by honest mistake, as a new way to scam them. So they also made that against the law. These are 100 years old laws... You really need a delivery a 25A charger if somebody buys a 25A charger, or full refund. The law states they don't have to return anything. It would be nice but under the law it isn't required.
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A full refund is one of the options you can choose.
They are just offering several options to give the customer a chance to be satisfied in one way or another.
 
offgriddave said:
So you can't sell an item for 25A, then deliver an item that isn't it. It's against the law in the USA. Of course, they do it in China, but this isn't China. This is why we buy from the USA. You also can't offer a partial refund. Sales people starting mailing items to people they didn't buy, and then trying to get money out of them. So they made it against the law. Then they claimed they did it by honest mistake, as a new way to scam them. So they also made that against the law. These are 100 years old laws... You really need a delivery a 25A charger if somebody buys a 25A charger, or full refund. The law states they don't have to return anything. It would be nice but under the law it isn't required.
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Bonus points for 1 not reading the refund options, 2 being that guy and letting everyone know
 
Rustic said:
Bonus points for 1 not reading the refund options, 2 being that guy and letting everyone know
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The option was to get a 25A by the first week of march. It's March 15 buddy.
Then their terms changed ?? Or we don't quiet know for sure. Signature Solar has been completely dishonest with the entire process so I don't know if they are waiting for 25A or just talking to talk. We have no idea.

So if we assume the situation has changed, apparently you are referring to their new terms? "You can return it and get a full refund." This would be the nice thing to do, but according to the law you are entitled to a full refund regardless if you returned it or not. You didn't read my post.

So is signature solar going to get 25A charger or are they going to follow the law and refund people regardless of return status?

I'm waiting for my 25A charger please.
 
offgriddave said:
The option was to get a 25A by the first week of march. It's March 15 buddy.
Then their terms changed ?? Or we don't quiet know for sure. Signature Solar has been completely dishonest with the entire process so I don't know if they are waiting for 25A or just talking to talk. We have no idea.

So if we assume the situation has changed, apparently you are referring to their new terms? "You can return it and get a full refund." This would be the nice thing to do, but according to the law you are entitled to a full refund regardless if you returned it or not. You didn't read my post.

So is signature solar going to get 25A charger or are they going to follow the law and refund people regardless of return status?

I'm waiting for my 25A charger please.
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Hold your breath and continue stamping your foot like my 13 year old niece does, and I'm sure the supply chain gods will hear you...
 
offgriddave said:
The option was to get a 25A by the first week of march. It's March 15 buddy.
Then their terms changed ?? Or we don't quiet know for sure. Signature Solar has been completely dishonest with the entire process so I don't know if they are waiting for 25A or just talking to talk. We have no idea.

So if we assume the situation has changed, apparently you are referring to their new terms? "You can return it and get a full refund." This would be the nice thing to do, but according to the law you are entitled to a full refund regardless if you returned it or not. You didn't read my post.

So is signature solar going to get 25A charger or are they going to follow the law and refund people regardless of return status?

I'm waiting for my 25A charger please.
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We had a shipment that came in. We tested them before selling them or exchanging and they didn’t give 25a. So we started looking into finding a new supplier who can deliver to specs, and haven’t secured one yet. The original post I made was in anticipation of the new shipment with the hypothesis that it was just one run that were incorrectly marked or not working to specs. As soon as we got the shipment in, we changed our options for customers in accordance with our inventory and our expectations - at no point did we try to be dishonest or hide this information. I’ve stated multiple times we are trying to find a 25a replacement and if we do, I will gladly update these options again. Until then I’ve done my best to be transparent and let everyone know that you have options - full refund, partial refund and keep the unit, or store credit with a bonus $50 of credit.
 
RichardfromSignatureSolar said:
We had a shipment that came in. We tested them before selling them or exchanging and they didn’t give 25a. So we started looking into finding a new supplier who can deliver to specs, and haven’t secured one yet. The original post I made was in anticipation of the new shipment with the hypothesis that it was just one run that were incorrectly marked or not working to specs. As soon as we got the shipment in, we changed our options for customers in accordance with our inventory and our expectations - at no point did we try to be dishonest or hide this information. I’ve stated multiple times we are trying to find a 25a replacement and if we do, I will gladly update these options again. Until then I’ve done my best to be transparent and let everyone know that you have options - full refund, partial refund and keep the unit, or store credit with a bonus $50 of credit.
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I think that most of us appreciate your efforts to satisfy everyone.
 
@RichardfromSignatureSolar Depending on the price, it might be interested in purchasing one of the lower amperage units that has been returned. Could you please either let me know here, or via PM if that's something we could discuss? Much appreciated.
 
RichardfromSignatureSolar said:
We had a shipment that came in. We tested them before selling them or exchanging and they didn’t give 25a. So we started looking into finding a new supplier who can deliver to specs, and haven’t secured one yet. The original post I made was in anticipation of the new shipment with the hypothesis that it was just one run that were incorrectly marked or not working to specs. As soon as we got the shipment in, we changed our options for customers in accordance with our inventory and our expectations - at no point did we try to be dishonest or hide this information. I’ve stated multiple times we are trying to find a 25a replacement and if we do, I will gladly update these options again. Until then I’ve done my best to be transparent and let everyone know that you have options - full refund, partial refund and keep the unit, or store credit with a bonus $50 of credit.
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As the middle man, this was out of your control. I was satisfied with the options offered. Thank you.
 
speedsenft said:
As the middle man, this was out of your control. I was satisfied with the options offered. Thank you.
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When this first started and customers starting noticing problems it was a disaster.

Originally signature solar said they individually tested each unit "in a lab". Then, they said it was the battery's fault was limiting the charge. Then they said, it was supposed to be this way, and we were wrong. It wasn't until multiple posters here pointed things out, they actually tested the units. Then they claimed some units were OK and some weren't. But then later they admitted all of them were 18A, and they never had 25A. They kept selling them as 25A for a while. They kept selling them as 25A. At one point, one of their employees came on here drunk and told us we were stupid (it has been deleted). So then, they claimed they were getting the 25A ones for replacement. Now they are saying, they got the "25A" but tested them, and they didn't work, but previously he said he never got them due to a miscommunication. We don't know if he got them or not.

Every day there's a new twist. And a dozen or so sock puppet accounts here with zero post history that only post in here in support of signature solar. These socket puppet accounts are turning DIY Solar Forum into a clown fest.

Gas lighting, lies, socket puppet accounts, changing the story, changing refund policy, ignoring laws. It's been a total nightmare. If they could just be honest and admit they sent a bunch of Chinese crap to us to beta test and then lied every step of the way, we can forgive and forget. But it just keeps going on and on.

At this point I am at the realization that no matter what Signature Solar does not have the free will to admit it has been a total disaster and has to double down with sock puppet accounts and more lies.
 
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