When this first started and customers starting noticing problems it was a disaster.
Originally signature solar said they individually tested each unit "in a lab". Then, they said it was the battery's fault was limiting the charge. Then they said, it was supposed to be this way, and we were wrong. It wasn't until multiple posters here pointed things out, they actually tested the units. Then they claimed some units were OK and some weren't. But then later they admitted all of them were 18A, and they never had 25A. They kept selling them as 25A for a while. They kept selling them as 25A. At one point, one of their employees came on here drunk and told us we were stupid (it has been deleted). So then, they claimed they were getting the 25A ones for replacement. Now they are saying, they got the "25A" but tested them, and they didn't work, but previously he said he never got them due to a miscommunication. We don't know if he got them or not.
Every day there's a new twist. And a dozen or so sock puppet accounts here with zero post history that only post in here in support of signature solar. These socket puppet accounts are turning DIY Solar Forum into a clown fest.
Gas lighting, lies, socket puppet accounts, changing the story, changing refund policy, ignoring laws. It's been a total nightmare. If they could just be honest and admit they sent a bunch of Chinese crap to us to beta test and then lied every step of the way, we can forgive and forget. But it just keeps going on and on.
At this point I am at the realization that no matter what Signature Solar does not have the free will to admit it has been a total disaster and has to double down with sock puppet accounts and more lies.