This might help:I'm having Issue #3... intermittant Error 61 during the middle of the day during charging.
Battery is nowhere near 100%
This might help:I'm having Issue #3... intermittant Error 61 during the middle of the day during charging.
Battery is nowhere near 100%
Sounds like you have it all figured out, but yes. When using battery comms, 2p1 should be set to EG4 and 2p2 should be set to USE. The 2p1 inverter will handle all the actual comms.I don’t know if this has been stated somewhere, but here it goes:
While testing installation of my second EG4 inverter, I went through each setting and made them the same values in the 2P2 as in the 2P1. After changing setting #5 to “EG4”, as soon as batteries reached 100%, 2P2 faulted to error #61. Since I remembered that this was the only value that I modified in 2P2, I went back and changed it to “USE”. As soon as I exited the program error 61 disappeared.
I remember something in one of Wills’ videos related to this “USE” setting but don’t remember if it was related to this error.
Anyway, Happy Earth’s day everyone!!!
Thanks!!!Sounds like you have it all figured out, but yes. When using battery comms, 2p1 should be set to EG4 and 2p2 should be set to USE. The 2p1 inverter will handle all the actual comms.
Can you explain what you mean and how to set units to user mode?I am having this issue off and on at different times with the batteries no where near 100 soc. Will run fine for a couple of hours and then start the error 61. Sometimes it only flashes a few seconds and seems to correct itself without any intervention. Other times I can unplug the cable and plug it back in and it goes away for an hour or so. Hope you can find out the problem. Have Set both units to user mode for the time being until a definite solution is found.
You switch option 5 in the menu to USE. That will then allow you to set your bulk charge and float values on the inverter instead of using the batteries (EG4 mode) to set the values.Can you explain what you mean and how to set units to user mode?
Thanks
John
Thanks.You switch option 5 in the menu to USE. That will then allow you to set your bulk charge and float values on the inverter instead of using the batteries (EG4 mode) to set the values.
Are you just bonding the batteries to each other or then also bonding to the inverter chassis? Thanks@jimT - Do you have multiple batteries in a bank? Are they rack mounted? If yes & yes, can you check the tightness of each mounting screw to see if like others, you might have one looser than others? If you have no rack but do have multiple batteries, can you attach bonding wires to join the batteries' chassis? We're working on a theory that seems to work for at least two of us. (See post #15) Your reporting back would be most helpful. TIA!
I got the fault 61 when I was programming the inverter yo tell it I had an eg4 battery. Then I got the fault. I powered off etc only to get it again.Hello Everyone!
We've been seeing a few reports of people running into ERROR 61 on the 6500EX from EG4. We have determined that there are two times this error appears during normal operations. For a majority of users who are experiencing this error, we have a simple troubleshooting and fix which I will describe below. For others, we are currently working with the manufacturer on troubleshooting steps/solution currently.
Issue 1: After connecting the inverter to the battery, you either immediately see error 61, or after three minutes error 61 begins. In these instances, we have found so far in troubleshooting with users on the forum, and via email/phone calls that in 100% of the cases it is an issue with the cable that connects the inverter to the battery. When we originally were making the cables, we were only repinning 1 side to match with the other in the correct locations. It seems that for some reason, this causes an issue. We have since begun repinning both sides and only terminating the pins that are used for communications. If you are experiencing this error, and feel comfortable repinning a Cat5 cable, the correct pins are as follows:
Battery -------------------- Inverter
PIN1 -----------------------PIN3
PIN2 -----------------------PIN5
If not, you can contact us and we will send you a new cable with the correct PINS. Additionally - if you are running into this issue, please verify you have the correct end of the cable plugged in on each side. There is only ONE correct way. The side with PINS 1/2 should plug into the battery (look at the clear termination and it will be the one with both the wires to the edge). The side with PINS 3/5 should plug into the inverter (this will be the side with the small wires connected in the middle area of the termination).
Issue 2: In some rare cases, we are seeing some who have fixed the PIN issue (or never had it) and when charging the system is fine. However, when it reaches 100% of charge on the battery and goes into bypass, the system flashes error 61 until the battery discharges below 100%, at which time it goes away. This is an issue that we haven't seen frequently, but we are working to get this isolated and fixed. It's important to note that the inverter and battery are still operational during this issue, it seems to be something with the firmware. As soon as we have a permanent solution, we will update this post or make a new one depending on the circumstances.
If you are currently experiencing either of these issues, please let me know below. I also ask for you to contact Signature Solar to create a ticket - I am doing my best to keep up with the forums but I am getting a lot of PMs a day and messages on forum posts. I will always do everything I can, sometimes that means forwarding the information to another to help. I hope this answers a lot of questions, but if you have anything for me please let me know! Thanks everyone!
Was experiencing this issue after one inverter went bad, and I changed everything over to use only the remaining battery. First off, I discovered that the eg4 label that was on one end of the cable is mislabeled. The pins on that end are actually 1 & 2 for the battery as identified above. However, that didn't resolve the issue. I only have two batteries, and as per SS instructions, I had run both sets of cables independently direct to the battery racks internal busbars.Hello Everyone!
We've been seeing a few reports of people running into ERROR 61 on the 6500EX from EG4. We have determined that there are two times this error appears during normal operations. For a majority of users who are experiencing this error, we have a simple troubleshooting and fix which I will describe below. For others, we are currently working with the manufacturer on troubleshooting steps/solution currently.
Issue 1: After connecting the inverter to the battery, you either immediately see error 61, or after three minutes error 61 begins. In these instances, we have found so far in troubleshooting with users on the forum, and via email/phone calls that in 100% of the cases it is an issue with the cable that connects the inverter to the battery. When we originally were making the cables, we were only repinning 1 side to match with the other in the correct locations. It seems that for some reason, this causes an issue. We have since begun repinning both sides and only terminating the pins that are used for communications. If you are experiencing this error, and feel comfortable repinning a Cat5 cable, the correct pins are as follows:
Battery -------------------- Inverter
PIN1 -----------------------PIN3
PIN2 -----------------------PIN5
If not, you can contact us and we will send you a new cable with the correct PINS. Additionally - if you are running into this issue, please verify you have the correct end of the cable plugged in on each side. There is only ONE correct way. The side with PINS 1/2 should plug into the battery (look at the clear termination and it will be the one with both the wires to the edge). The side with PINS 3/5 should plug into the inverter (this will be the side with the small wires connected in the middle area of the termination).
Issue 2: In some rare cases, we are seeing some who have fixed the PIN issue (or never had it) and when charging the system is fine. However, when it reaches 100% of charge on the battery and goes into bypass, the system flashes error 61 until the battery discharges below 100%, at which time it goes away. This is an issue that we haven't seen frequently, but we are working to get this isolated and fixed. It's important to note that the inverter and battery are still operational during this issue, it seems to be something with the firmware. As soon as we have a permanent solution, we will update this post or make a new one depending on the circumstances.
If you are currently experiencing either of these issues, please let me know below. I also ask for you to contact Signature Solar to create a ticket - I am doing my best to keep up with the forums but I am getting a lot of PMs a day and messages on forum posts. I will always do everything I can, sometimes that means forwarding the information to another to help. I hope this answers a lot of questions, but if you have anything for me please let me know! Thanks everyone!
Wow! This post saved me I don't know how many hours of troubleshooting time after encountering error code 61. I knew what to look at I knew what to look for and had it fixed and functional within 10 minutes. Thank you very very muchHello Everyone!
We've been seeing a few reports of people running into ERROR 61 on the 6500EX from EG4. We have determined that there are two times this error appears during normal operations. For a majority of users who are experiencing this error, we have a simple troubleshooting and fix which I will describe below. For others, we are currently working with the manufacturer on troubleshooting steps/solution currently.
Issue 1: After connecting the inverter to the battery, you either immediately see error 61, or after three minutes error 61 begins. In these instances, we have found so far in troubleshooting with users on the forum, and via email/phone calls that in 100% of the cases it is an issue with the cable that connects the inverter to the battery. When we originally were making the cables, we were only repinning 1 side to match with the other in the correct locations. It seems that for some reason, this causes an issue. We have since begun repinning both sides and only terminating the pins that are used for communications. If you are experiencing this error, and feel comfortable repinning a Cat5 cable, the correct pins are as follows:
Battery -------------------- Inverter
PIN1 -----------------------PIN3
PIN2 -----------------------PIN5
If not, you can contact us and we will send you a new cable with the correct PINS. Additionally - if you are running into this issue, please verify you have the correct end of the cable plugged in on each side. There is only ONE correct way. The side with PINS 1/2 should plug into the battery (look at the clear termination and it will be the one with both the wires to the edge). The side with PINS 3/5 should plug into the inverter (this will be the side with the small wires connected in the middle area of the termination).
Issue 2: In some rare cases, we are seeing some who have fixed the PIN issue (or never had it) and when charging the system is fine. However, when it reaches 100% of charge on the battery and goes into bypass, the system flashes error 61 until the battery discharges below 100%, at which time it goes away. This is an issue that we haven't seen frequently, but we are working to get this isolated and fixed. It's important to note that the inverter and battery are still operational during this issue, it seems to be something with the firmware. As soon as we have a permanent solution, we will update this post or make a new one depending on the circumstances.
If you are currently experiencing either of these issues, please let me know below. I also ask for you to contact Signature Solar to create a ticket - I am doing my best to keep up with the forums but I am getting a lot of PMs a day and messages on forum posts. I will always do everything I can, sometimes that means forwarding the information to another to help. I hope this answers a lot of questions, but if you have anything for me please let me know! Thanks everyone!