BLUEPOWER IP6048 - The New SunGoldPower 48V Hybrid Competitor to the MPPSolar LVX6048WP
- Thread starter adamantium
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dielectric
New Member
- Joined
- Dec 5, 2022
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Thank you anyway. I did get it working with the same cable that didn't work before BUT with the newer PC software
The one on the CD that came w. the box didn't work, but version 18 I downloaded somewhere does connect via USB.
I was able to configure stuff from the PC.
I am a bit hesitant to upgrade the firmware, the box is working and I don't want to brick it.
The one on the CD that came w. the box didn't work, but version 18 I downloaded somewhere does connect via USB.
I was able to configure stuff from the PC.
I am a bit hesitant to upgrade the firmware, the box is working and I don't want to brick it.
dielectric
New Member
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- Dec 5, 2022
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- 59
about the fans:
I have 2 units
one was purchased over a year ago: fan runs all the time but only gets loud when the load is above 2KW
the newer one purchased around thanks giving 2023: fan runs on full as soon as it is turned on
I have 2 units
one was purchased over a year ago: fan runs all the time but only gets loud when the load is above 2KW
the newer one purchased around thanks giving 2023: fan runs on full as soon as it is turned on
dielectric
New Member
- Joined
- Dec 5, 2022
- Messages
- 59
Hi Mike
Did you ever get the generator to charge the batteries?
I am having exactly the same problem right now, now that the power has been off for 2 days...
Lt.Dan
Solar Wizard
I installed on of these IP6048's at a friends place last weekend (2.5 hours drive away from me, so its hard to help him out too). Its been nothing but trouble ever since. Throwing error code after error code, turning off unexpectedly, and now F88 error codes. Got it reset and up and running, but the breaker panel is buzzing like people in this thread are talking about 
what the hell.
Emailing Cindy back and forth, but its a slow process....
what the hell.Emailing Cindy back and forth, but its a slow process....
Osmethne
Solar Enthusiast
They didn't just discontinue it. I think they erased it from existence. I can't find them anywhere.
Lt.Dan
Solar Wizard
I'm going to push for a replacement of an equal value model. This 8kw model looks nice:
sungoldpower.com
8KW 48V Split Phase Solar Inverter
Highlight: ★ All in one unit: 8KW Pure Sine Wave Solar Inverter Combined with Max 200A battery charging, 2 MPPT Solar controller inbuilt, Max.Voltage of Open Circuit : 500VDC, Split phase (120V/240V) or Single phase (120v) output. Wifi module is included, which allows the user to view the...
sungoldpower.com
CRenner
New Member
The IP6048 said it could AC Couple. I need that.
Lt.Dan
Solar Wizard
Cindy has gone dark for 2 days now, and since they seem to only respond in the later hours of the day (8pm and 1:30am are the last 2 emails) I'm assuming its support from China. Does anybody have another contact? Perhaps stateside?I installed on of these IP6048's at a friends place last weekend (2.5 hours drive away from me, so its hard to help him out too). Its been nothing but trouble ever since. Throwing error code after error code, turning off unexpectedly, and now F88 error codes. Got it reset and up and running, but the breaker panel is buzzing like people in this thread are talking about
Emailing Cindy back and forth, but its a slow process....
I contacted them earlier in the day the first time and they responded around around 3:58 am central time. I was able to email back and forth with them almost instantly from that point forward and they had a part mailed to me within 40 minutes. I received the part in 2 days from china.
VERY pleased with the support I received from them. Never had an issue with the inverter since then and in their defense I caused to problem that required the part in the first place
Last edited:
marionw
Solar Enthusiast
I have almost always received decent support from SunGoldPower.
I use these email addresses in all my correspondence:
sales01@sungoldpower.com; tech@sungoldpower.com
My first email for support was to "Reply" to the email I received from SGP provided me with the purchase receipt. This ensured that A: SGP knew I had made a purchase from them and B: provided the purchase number.
In addition for each request I continued the email chain which also helps in maintaining complete documentation.
I have asked for some very specific info pertaining to the firmware and the communication protocols which at first SGP did not seem willing to provide. Being persistent and patient as well as polite did result in SGP sending me the current pdf files for the protocols I asked for.
It may take 24 to 48 hours for a reply. If after a reasonable amount of time you do not receive a reply simply forward the original email request asking for a status. Again, be polite and always provide a "Thank You" for every response from SGP and where appropriate let them know if the help they provided resolved your issue.
I use these email addresses in all my correspondence:
sales01@sungoldpower.com; tech@sungoldpower.com
My first email for support was to "Reply" to the email I received from SGP provided me with the purchase receipt. This ensured that A: SGP knew I had made a purchase from them and B: provided the purchase number.
In addition for each request I continued the email chain which also helps in maintaining complete documentation.
I have asked for some very specific info pertaining to the firmware and the communication protocols which at first SGP did not seem willing to provide. Being persistent and patient as well as polite did result in SGP sending me the current pdf files for the protocols I asked for.
It may take 24 to 48 hours for a reply. If after a reasonable amount of time you do not receive a reply simply forward the original email request asking for a status. Again, be polite and always provide a "Thank You" for every response from SGP and where appropriate let them know if the help they provided resolved your issue.
Lt.Dan
Solar Wizard
Cindy got back to me on the 3rd day saying all their engineers were out on a business trip for a week, and asked if I could waitI contacted them earlier in the day the first time and they responded around around 3:58 am central time. I was able to email back and forth with them almost instantly from that point forward and they had a part mailed to me within 40 minutes. I received the part in 2 days from china.
VERY pleased with the support I received from them. Never had an issue with the inverter since then and in their defense I caused to problem that required the part in the first place
.I told her I have already replaced the inverter with something else in the meantime, and asked if I could just get a replacement or even a different inverter with comparable specs. She just responded with the typical "its out of warranty, we only offer tech support".
Basically got told to go pound sand. Awesome.
How could it be of warranty?Cindy got back to me on the 3rd day saying all their engineers were out on a business trip for a week, and asked if I could wait
I told her I have already replaced the inverter with something else in the meantime, and asked if I could just get a replacement or even a different inverter with comparable specs. She just responded with the typical "its out of warranty, we only offer tech support".
Basically got told to go pound sand. Awesome.
john.kading
New Member
I must agree, if it's performing as expected let sleeping dogs lie.
Sadly, I didn't mention that the provided software doesn't work and that one must download SolarPower instead. I brought the issue to their attention which seems to have been a waste of time.
I've just deployed SolarAssistant on a Raspberry Pi and used the micro USB port with a std data cable for connecting. I tried it on the PC and it worked with SolarPower too. Clearly it's another issue with their poorly written/translated manual.
Personally, this unit is an overpriced doorstop and I'll never recommend it to anyone. Next time I'll spend a bit more and buy one that has an established track record for quality and tech support, something like the SolArk 8K comes to mind and for a little more $ maybe the EG4 18K.
Good Luck
LVX6048wp is same unit and doesn't seem to have these problems
CRenner
New Member
Where did you get version 18 from?
Lt.Dan
Solar Wizard
Because im not the original purchaser.