Hi
@Patmos
I am so sorry that you are feeling this way after speaking with our tech department. After reviewing your ticket from 12/18, I see that Matthew requested photos but has not yet received them. If you would like to follow up with him with those photos, I'm very sure he will be able to get to the bottom of your issues. It also shows in your ticket a concern that the generator you have may be the problem and he has reached out to EG4 for some information on this. He is waiting for a reply from their team and will be responding to you with those details once they get back to him. Please let me know if I can help any further, but I have asked Matthew to request a rush update on the questions asked to EG4 and hopefully, he can get those answers to you today!